Senior Customer Success Engineer

🕒 Agosto 21

🇨🇦 Canadá – Remoto

⏰ Tempo Integral

🟠 Sênior

🧑‍🔧 Gerente de Sucesso do Cliente Técnico

👻 Score fantasma 36%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Por que essa pontuação:

• Aberta há 82 dias.
• As vagas desta empresa costumam ser preenchidas em 56 dias.
• 239 vagas abertas para uma equipe de 334 pessoas.
• Sem salário divulgado.

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Cyera

SiteLinkedInTodas as Vagas

201 - 500 funcionários

🏥 Saúde

💼 Consultoria

📦 Logística

Healthcare • Consulting • Logistics

A Cyera é uma empresa pioneira focada na segurança de dados para empresas, particularmente no campo da descoberta de dados e gestão de riscos. Sua plataforma inovadora é projetada para ajudar empresas a proteger seus dados, fornecendo insights críticos sobre quais dados possuem, onde estão armazenados, quem pode acessá-los e identificando riscos potenciais. A Cyera oferece um conjunto abrangente de serviços, incluindo Módulos da Plataforma de Segurança de Dados, Prevenção de Perda de Dados, Gestão de Acesso e Prontidão para Violação de Dados. As soluções da empresa facilitam a conformidade, minimizam os impactos de violação de dados e apoiam o crescimento dos negócios através de iniciativas seguras de dados. Confiada por empresas de diversos setores, a Cyera capacita empresas com rapidez e precisão para proteger seus valiosos ativos de dados.

Descrição

• Serve as the primary technical expert on the Cyera Platform • Act as a trusted advisor to customers from practitioners to executives • Drive customer adoption through onboarding and training • Understand customer requirements, challenges, and desired business outcomes • Design and deliver customized use cases using a consultative approach • Drive sustained adoption, customer value, and return on investment • Lead ongoing customer engagement and expansion • Identify and resolve obstacles and blockers to customer success • Advocate for customer feedback and influence Cyera’s roadmap and product development • Support customer education through self-paced training resources • Troubleshoot and resolve technical issues • Monitor and report customer health, usage indicators, and overall well-being • Develop joint success plans with customers • Document and share best practices internally and externally • Mentor team members and support professional development • Participate in interviewing and onboarding new team members • Conduct Quarterly Business Reviews and identify improvement opportunities

🎯 Requisitos

• Associates degree or equivalent experience required • Bachelor’s degree in Computer Science or similar experience a plus • 12 years experience in Strong project management skills, enabling you to effectively plan, organize, and execute multiple projects simultaneously while maintaining a strong attention to detail • 3+ years of hands-on experience with data technologies and cloud technologies, including databases, cloud infrastructure and basic administration • Proficiency in SQL, scripting languages (e.g., Python or equivalent), and hands-on experience with cloud environments • Experience with programming or scripting languages and familiarity with APIs and web services • Demonstrated expertise in DLP, Data Privacy/Protection, DSPM/CSPM, SIEM, or vulnerability management with hands-on experience preferred • Prior experience working in a software company in a technical customer-facing role is essential • Track record of owning customer relationships, including onboarding, renewal, and expansion • Prior experience collaborating with Development teams • Strong project management skills • Self-starter able to thrive in an ambiguous, fast-paced, deadline-oriented startup environment • Results-oriented mindset with a track record of driving revenue growth, customer satisfaction, feature adoption, and customer retention • Self-motivated, proactive, and innovative team player • Excellent interpersonal and customer relations skills • Clear and concise verbal and written communication skills • Proficiency in leading executive meetings and technical workshops • Ability to work autonomously and tackle intricate challenges • Ability to travel 25–50% annually

🏖️ Benefícios

• Ability to work remotely, with office setup reimbursement • Competitive salary • Paid holidays and sick time • Health, vision, and dental insurance • Potential merit increases based on individual or company performance, time in role, and other discretionary factors • Travel opportunity between 25–50% annually

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