Client Success Manager – Healthcare Staffing

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🕒 Julho 16

🤠 Texas – Remoto

🤠 Texas – Remote

⏰ Tempo Integral

🔴 Especialista

🤝 Parceiro de Cliente

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Cynet Group

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2010

💼 Consultoria

📦 Logística

🎯 Recrutamento

Consulting • Logistics • Recruitment

O Cynet Group é líder global em soluções de força de trabalho e empresa mãe da Cynet Health, Cynet Systems, Cynet Locums e Cynet Canada. A empresa é especializada em otimização de força de trabalho e alocação de profissionais nos setores de saúde, tecnologia, governo e serviços profissionais, oferecendo enfermagem de viagem, saúde aliada, colocações de médicos e prática avançada, recrutamento de TI e profissionais, além de serviços temporários. A Cynet enfatiza estratégias de recrutamento baseadas em dados, suporte de recrutamento 24 horas por dia, 7 dias por semana, e soluções escaláveis para conectar organizações a profissionais qualificados em todo o mundo.

Descrição

• Own and manage a regional and/or nationwide MSP portfolio of healthcare staffing accounts. • Build and maintain strong client relationships through regular communication, performance reviews, and proactive engagement. • Drive TOA growth by managing open requisitions, identifying expansion opportunities, and aligning staffing strategies to client demand. • Define, document, and communicate MSP-specific submission requirements and expectations to recruiting teams. • Partner with recruiting leadership to align on priority requisitions, submission pacing, and fulfillment strategy. • Serve as the primary escalation point for client and provider issues, resolving concerns quickly and professionally. • Maintain portfolio health through extensions, renewals, contract changes, and retention efforts. • Monitor client satisfaction and portfolio performance using quality metrics, scorecards, and operational KPIs. • Ensure credentialing and compliance alignment in accordance with Joint Commission (TJC/JCAHO) standards. • Support confirmation calls, assignment changes, and terminations as needed. • Build strong rapport with healthcare professionals to support retention beyond current assignments. • Participate in client site visits, networking, and industry events as required. • Execute referral initiatives and other client engagement programs as assigned.

🎯 Requisitos

• Bachelor’s degree or equivalent combination of education and relevant work experience. • 5+ years of experience in healthcare staffing with direct MSP program support (MSP-only experience required). • Demonstrated experience managing a book of business with 100+ active TOA. • Experience supporting regional or nationwide MSP client portfolios. • Proven history of portfolio growth, TOA expansion, and client retention. • Strong understanding of MSP program structure, compliance, and client-facing accountability. • Ability to manage multiple priorities in a fast-paced, deadline-driven environment. • Excellent written, verbal, and interpersonal communication skills. • Highly organized, detail-oriented, responsive, and customer-focused. • Self-directed, accountable, and comfortable owning outcomes.