Customer Success Manager

🕒 Maio 11

🤠 Texas – Remoto

🤠 Texas – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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CYPHER Learning

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2009

📚 Educação

☁️ SaaS

🏢 Corporativo

💰 $40.000.000 Private Equity Round - CYPHER Learning em 2021-06

Education • SaaS • Enterprise

A CYPHER Learning é uma plataforma de aprendizado nativa em IA (uma alternativa ao LMS) que ajuda organizações a criar, entregar, personalizar e escalar treinamentos para funcionários, parceiros, clientes, franquias e equipes distribuídas. Inclui criação de cursos alimentada por IA (CYPHER Agent), personalização, gerenciamento de habilidades, avaliações, gamificação, automação, e-commerce e marketing, administração de múltiplas organizações, relatórios e insights, e serviços de desenvolvimento de conteúdo. A plataforma é voltada para empresas estendidas, treinamento de clientes, capacitação de parceiros, integração de funcionários, negócios franqueados, imóveis, finanças & bancos, associações, organizações sem fins lucrativos, organizações de treinamento e mais. A CYPHER enfatiza a condução de resultados empresariais (tempo mais rápido para proficiência, ROI, eficiência), habilidades gerenciadas por IA e integração com fluxos de trabalho. Oferece demonstrações, suporte e recursos de conformidade, sendo posicionada como uma alternativa moderna ao LMS com foco no desempenho empresarial e organizações distribuídas.

Descrição

• Serve as a trusted advisor to customer stakeholders, guiding learning, adoption, and workforce enablement strategies that drive measurable business outcomes • Drive customer onboarding and implementation, ensuring a smooth transition from sale to activation and early value realization • Monitor customer engagement and usage trends, proactively identifying and addressing adoption risks • Build strong customer relationships to uncover expansion opportunities and support upsell and account growth • Own renewal readiness by maintaining high satisfaction, resolving issues quickly, and reinforcing ongoing value • Develop and execute customer success plans that align to business goals, milestones, and measurable outcomes • Lead periodic business reviews to assess performance, align on priorities, and identify opportunities for optimization and growth • Partner cross-functionally with Sales, Product, and Support to ensure a seamless customer experience and relay actionable feedback • Establish multi-threaded relationships across customer organizations, from end users to executive stakeholders • Develop deep expertise in CYPHER Learning’s platform and learning workflows to guide customers on best practices, enablement strategies, adoption, and long term value realization • Perform other related duties as assigned.

🎯 Requisitos

• Experience in LMS, learning technologies, training enablement or skills development solutions • Experience engaging with Learning & Development, HR, Enablement, or Training stakeholders within customer organizations • Bachelor’s degree in Business, Technology, Education, or a related field is preferred • 5–10 years of experience in Customer Success, Account Management, or a client-facing role, with a track record of driving customer outcomes, retention, and account growth • Experience in B2B SaaS environments, with an understanding of subscription models, adoption metrics, and customer lifecycle management • Proven ability to manage a portfolio of accounts, balancing personalized engagement with a data-driven, scalable approach • Experience driving retention, renewals, and expansion, with the ability to identify and convert growth opportunities within existing accounts • Ability to translate customer goals into measurable outcomes through structured success plans and clear value realization • Strong communication and presentation skills, with experience leading customer discussions and engaging stakeholders across multiple levels, including executive audiences • Strong business, technical, and learning-domain acumen, with the ability to connect platform capabilities to customer business goals • Strategic thinking and problem-solving skills, with the ability to navigate ambiguity and drive outcomes in a fast-paced environment • Ability to work effectively across global and cross-cultural environments, engaging diverse customer organizations • Experience in LMS or learning technologies is a plus.

🏖️ Benefícios

• Competitive compensation package • Professional development opportunities • Supportive work culture