Enterprise Customer Success Manager, CSM

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Kodex

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2020

📋 Conformidade

🔒 Cibersegurança

💳 Fintech

💰 Venture Round em 2022-10

Compliance • Cybersecurity • Fintech

Kodex é um portal centralizado projetado especificamente para lidar com intimações e solicitações de dados, garantindo processos seguros e simplificados para organizações. É confiável por mais de 15. 000 agências governamentais e empresas líderes em setores diversos, incluindo cripto, finanças e telecomunicações. O Kodex facilita a conformidade, melhora a segurança e elimina o caos do manuseio manual de solicitações de dados ao automatizar fluxos de trabalho, fornecendo um painel unificado para monitorar o status das solicitações e garantindo que apenas solicitantes legítimos tenham acesso a dados sensíveis.

Descrição

• Drive overall vision of post-sales experience (from adoption to renewal) in close partnership with our Sales and Business Operations leadership • Set implementation requirements and manage timelines to ensure smooth onboarding and high customer engagement from Day 1 • Build and nurture relationships across accounts to solidify our partnership and commitment to the customer • Triage, resolve, and track customer-reported issues — escalating to the engineering team when needed to ensure timely resolution and clear communication back to the customer • Advocate for our customers' needs within the engineering roadmap • Innovate on modern solutions, using data to guide customer engagement and serve clients at scale across their lifecycle • Work cross-functionally to deliver a unified customer experience.

🎯 Requisitos

• 5+ years of customer-facing experience, including 2+ years in SaaS Customer Success or Account Management • Experience managing enterprise-level customers and navigating complex stakeholder environments • Proven track record of delivering customer and business outcomes in an innovative way • Customer-centric and passionate about understanding customers’ organizations, business priorities, and sources of value • Excellent communication and executive presence — able to translate technical concepts for non-technical audiences • Strong organizational skills with the ability to prioritize, plan, and execute across multiple accounts • Comfort working in fast-paced, ambiguous environments with shifting priorities • A customer-first mindset, backed by data-driven decision making • Experience building internal processes, customer playbooks, or contributing to CS tooling is a plus

🏖️ Benefícios

• Remote-first within the U.S. • Annual offsites in exciting locations. Past trips include Seattle, Miami, Nashville, and San Francisco • Competitive salary and meaningful equity • Unlimited PTO + 14 company holidays • 12 weeks of fully paid parental leave, with a flexible return-to-work policy • Comprehensive medical, dental, and vision plans • 401(k) retirement plan • Dynamic Environment: Work on impactful, high-priority matters with opportunities for professional growth.