Customer Success Manager

🕒 Maio 8

🏖️ New Jersey – Remoto

🏖️ New Jersey – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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Neptune Retail Solutions

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

📣 Marketing

🛍️ Comércio Eletrônico

🛒 Varejo

Marketing • eCommerce • Retail

A Neptune Retail Solutions é uma empresa líder em marketing que se especializa em conectar consumidores em todas as etapas de sua jornada de compras, integrando as maiores redes de mídia em loja, incentivos digitais e redes digitais out-of-home (DOOH) da América do Norte. A empresa aproveita sua ampla rede para oferecer um crescimento incomparável, proporcionando bilhões de pontos de contato e ativações exclusivas para consumidores. Com acesso exclusivo a varejistas, formatos de incentivo flexíveis, inventário premium próximo às lojas e mídia digital de alto impacto, a Neptune Retail Solutions oferece serviços como estratégias de campanha com base em dados e design criativo para impulsionar ações dos consumidores e vendas. Suas plataformas tecnológicas proprietárias, como a Polaris e a Promotions Intelligence Platform, garantem planejamento, execução e medição eficazes das campanhas.

Descrição

• Coordinate the execution of In-Store, Merchandising, At Home, and Digital Media programs once the client has approved to go to Contract • Inclusive of creating Salesforce opportunities, managing system reservations, generating Contracts, processing program assets, providing program recaps/reporting, and approving invoices • Work closely with Sales on assigned accounts providing executional details and other pre-sale support as needed • Build strong relationships and act as the liaison between Sales, Clients, and Internal departments • Lead executional excellence and manage multiple programs, generating and managing the client on assets, timelines, and executional details • Day to day Account management, maintaining status grids, answering client questions, troubleshooting issues that arise • Ability to evaluate processes and continually seek improvement ideas • Assist with special projects as assigned by leadership

🎯 Requisitos

• Bachelor’s Degree in Business, Communications, Marketing or related field (and/or equivalent, relevant work experience) • Minimum of 2-3 years’ experience ranging from college internships to a professional position in Campaign Management, Customer Success, or Customer Service/Client Services - dealing directly with internal business teams, vendors, clients and/or Sales Executives • Excellent organizational skills including strong attention to detail and ability to present complex information in such a way that all team members understand their tasks at hand • Strong time management skills including an outstanding ability to work independently and multi-task while operating in an environment of frequently changing priorities and successfully managing the demands of a quickly growing workforce • Proven ability to mitigate problems through first tier-troubleshooting, identify pain points, manage issues through resolution that put the customer first, and apply learnings to future situations • Ability to adapt and change with the needs of the business mindfully and tactically • Proven ability to establish and maintain strong Internal and external partnerships • Superior written and verbal communication with the ability to effectively communicate via email and phone with remote colleagues and Clients • Proficient in Office (Excel/Word/PPT), Salesforce experience is a plus

🏖️ Benefícios

• Health insurance • 401(k) retirement plans • Paid time off • Flexible work arrangements