Customer Success Leader

Vaga não está no LinkedIn

🕒 Maio 5

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $152.000 - $217.000 / ano

⏰ Tempo Integral

🟠 Sênior

🏆 Sucesso do Cliente

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Viz.ai

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2016

🏥 Saúde

🤖 Inteligência Artificial

☁️ SaaS

💰 Venture Round - Viz em 2023-12

Healthcare • Artificial Intelligence • SaaS

Viz. ai é uma empresa de software de saúde movida por IA que oferece uma plataforma de coordenação de cuidados empresariais e ferramentas de fluxo de trabalho clínico alimentadas por mais de 50 algoritmos aprovados pela FDA. Sua plataforma analisa imagens médicas (tomografias, eletrocardiogramas, ecocardiogramas, etc. ) e outros dados clínicos para detectar automaticamente doenças suspeitas nas áreas de neurologia, cardiologia, vascular, oncologia, trauma e radiologia, enviando alertas em tempo real e avaliações automatizadas para acelerar o diagnóstico, otimizar fluxos de trabalho e melhorar os desfechos dos pacientes. A Viz. ai também faz parcerias com empresas de ciências biológicas e dispositivos médicos para desenvolver soluções personalizadas e apoia a pesquisa clínica, a implementação e a integração com sistemas de nuvem e hospitalares.

Descrição

• Own West region customer outcomes • Be accountable for NRR, expansion, and retention across your regional portfolio of health system accounts • Build the structure, playbooks, and operating cadence to deliver consistent customer value at scale • Establish and institutionalize best practices for adoption, lifecycle management, and outcomes measurement across the Viz platform • Build the CS-side commercial motion for Viz's transition from module-based to Suite and Platform-based selling • Co-own multi-product account strategy with enterprise AEs, identifying expansion opportunities, influencing deal strategy, and ensuring CS is a revenue driver, not just a retention function • Develop and institutionalize expansion playbooks (upsell, cross-sell, EBRs) oriented around growth, not just health scores • Partner arm-in-arm with enterprise Account Executives on pipeline, handoffs, and account strategy • Contribute to forecasting and NRR planning at the regional level alongside Sales leadership • Ensure customer insights are consistently fed back to Sales, Product, and Clinical teams to drive satisfaction and revenue growth • Build and maintain C-suite relationships with CMOs, CMIOs, and VP-level operational leaders across complex IDN accounts • Serve as a senior escalation point and executive sponsor for strategic accounts in the West • Represent the voice of the customer to internal stakeholders — articulating insights and feedback that shape product and go-to-market decisions • Lead, coach, and grow a team of Customer Success Managers across the West region • Establish clear performance standards, build a coaching culture, and develop talent through outstanding professional development • Recruit exceptional CS talent and cultivate a team that consistently exceeds customer expectations • Contribute meaningfully to how the entire CS organization is built: metrics, tooling, segmentation models, and operating model • Ensure strong cross-functional alignment between CS, Sales, Implementation, Clinical, and Product • Build headcount planning models and contribute to annual CS strategy and budget planning

🎯 Requisitos

• 8+ years of experience in Customer Success or related customer-facing roles in enterprise SaaS • 3+ years in a CS leadership role with direct ownership of a team and a regional or segment NRR number • Demonstrated experience building and executing commercial CS motions — expansion, upsell/cross-sell, executive engagement • Track record of partnering with enterprise Sales teams on pipeline and account strategy, not just post-close execution • Healthcare or healthtech experience strongly preferred — familiarity with how health systems buy, operate, and adopt technology • Experience managing and developing remote teams • Willingness to travel (20–30%) for customer visits and team engagements

🏖️ Benefícios

• Health insurance • Dental • Vision • 401(k) • Generous vacation • Performance-based bonuses, • Cibus meal allowance • Meals at the office