Senior Customer Success Manager – Enterprise

🕒 2 dias atrás

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $160.000 / ano

⏰ Tempo Integral

🟠 Sênior

🏆 Sucesso do Cliente

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Chainguard

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2021

🔐 Segurança

☁️ SaaS

🔒 Cibersegurança

Security • SaaS • Cybersecurity

A Chainguard é uma empresa especializada na construção de imagens de container seguras para elevar a segurança de software e a conformidade. Seus produtos incluem imagens de container com zero ou quase zero CVEs, atualizadas diariamente para manter padrões de segurança e conformidade como FedRAMP, NIST 800-53, PCI-DSS, SOC 2 e os benchmarks CIS. A Chainguard foca em reduzir vulnerabilidades, automatizar a conformidade e dar suporte aos fluxos de trabalho de desenvolvimento sem comprometer a inovação e a produtividade. A empresa atende a uma ampla variedade de setores, inclusive os altamente regulados, oferecendo soluções de imagens hardened para mitigar riscos na cadeia de suprimentos de software e aprimorar a segurança de aplicações.

Descrição

• Serve as the post-sales primary point of contact for Enterprise customers • Lead customer engagements across onboarding, implementation, and adoption • Drive business success planning and align customer requirements, goals, and challenges • Provide thought leadership on change management for large, scaled rollouts • Support the full Business Value Realization cycle so customers can demonstrate and prove value internally • Act as the voice of the customer within the organization and advocate for customer needs • Collaborate with Technical Support and Customer Engineering to resolve customer issues promptly • Develop hands-on technical knowledge of Chainguard and keep current with industry trends, features, and best practices • Educate customers on product features, best practices, and security principles • Build relationships with stakeholders from technicians to CISOs • Partner with sales to renew and expand customers while minimizing churn risks

🎯 Requisitos

• 5+ years of experience in enterprise, customer-facing roles collaborating with technical and business teams • Experience in Customer Success, Professional Services, Technical Account Management, Sales, Solutions Engineering, or Technical Support • Domain knowledge in one or more of supply chain security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance, vulnerability management, or software development lifecycle • Ability to take full ownership of a customer portfolio and operate autonomously • Ability to make key decisions, manage escalations, de-risk or de-escalate customer issues, and advocate across internal teams • Entrepreneurial mindset and ability to build new processes or practices • Commitment to continuous personal and professional development • High emotional intelligence and strong priority management skills • Previous early-stage startup experience (strongly preferred) • Passion for technology and cybersecurity (strongly preferred) • Hands-on technical experience with cloud environments such as AWS, GCP, or Azure; containers; Linux; or relevant security domains (strongly preferred)

🏖️ Benefícios

• Flexible & Remote-First Culture • Team meetup opportunities • Bi-annual destination summits • Monthly stipend for coworking spaces, phone and internet costs • Stock options upon hire and promotion • Participation in secondary offerings • 10 years to exercise stock options • 100% covered health, vision and dental insurance premiums for you and your dependents • Flexible time off • 18 weeks paid parental leave for birthing parents • 12 weeks paid parental leave for non-birthing parents • Option to use parental leave all at once or throughout the child's first year