Customer Success Manager, Enterprise

🕒 2 dias atrás

🏄 California, Connecticut, +7 estados a mais – Remoto

🏄 California – Remote 🦌 Connecticut – Remote 🏛️ District of Columbia – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

💵 $86.600 - $139.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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ServiceTitan

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2012

💼 Consultoria

📦 Logística

📣 Marketing

💰 $200.000.000 Series G em 2021-06

Consulting • Logistics • Marketing

ServiceTitan é uma plataforma de software abrangente projetada para a indústria de serviços, oferecendo soluções para melhorar a produtividade e a rentabilidade das empresas. Apresenta uma variedade de recursos, incluindo despacho, agendamento, marketing, relatórios e ferramentas de experiência do cliente, adaptadas para áreas como encanamento, HVAC, serviços elétricos e mais. A ServiceTitan busca capacitar as empresas ao otimizar operações, melhorar o fluxo de caixa e oferecer experiências superiores aos clientes através de uma plataforma tudo-em-um. O software inclui análises de dados em tempo real, opções de financiamento e capacidades móveis para apoiar as necessidades operacionais dos empreiteiros e aumentar suas fontes de receita. Ao consolidar múltiplas funções de negócios em uma única plataforma, a ServiceTitan visa ajudar os empreiteiros a crescer de forma rentável e eficiente.

Descrição

• Develop and manage a portfolio of approximately 35 high-touch Enterprise commercial customer accounts • Regularly engage accounts to understand product usage and identify valuable features and services • Coach customers on product best practices • Build and maintain senior-level customer relationships and deliver a premium customer experience • Solve complex customer problems with innovative solutions to increase product value • Improve customer experiences across the product and internal processes • Analyze user engagement data and identify actionable insights • Report KPIs regularly • Segment customers for upselling and cross-selling opportunities • Mentor new hires and members of the non-Enterprise Success Team

🎯 Requisitos

• 4+ years of combined account and/or project management experience in a customer-facing role • Proven ability to multitask and manage multiple projects simultaneously with strong attention to detail • Self-starter capable of thriving in an entrepreneurial, fast-paced environment • Demonstrated capacity to lead, motivate, and work effectively with others • Demonstrated interest and ability in project management and data-set analysis • Intelligent, quick-thinking, fast-learning, and solution-oriented • Adaptable team player with strong communication and organizational skills • Willingness to travel less than 15% nationwide

🏖️ Benefícios

• Flexible time off • Learning and development opportunities • Comprehensive onboarding program • Leadership training and other programs and events • Bonusly and peer-nominated awards • Company-paid medical, dental, and vision insurance • 100% employer-paid options and 90% coverage for dependents • FSA and HSA • 401(k) match • Telehealth options, including One Medical memberships • Parental leave and support • Up to $20k in fertility services • Surrogacy and adoption reimbursement • On-demand maternity support through Maven Maternity • Free breast milk shipping through Maven Milk • Pet insurance • Legal advisory services • Financial planning tools • Equity • Variable commission plan