Mid-Market Customer Success Manager

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Aiwyn

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2020

☁️ SaaS

💳 Fintech

🤝 B2B

💰 $113.000.000 Venture Round - Aiwyn em 2024-12

SaaS • Fintech • B2B

A Aiwyn é uma plataforma de software para empresas contábeis que combina automação de pagamentos, gestão de práticas, um portal de experiência do cliente e um sistema tributário central em uma única solução integrada. Ela ajuda as empresas a acelerar pagamentos, automatizar faturamento e conciliação, modernizar operações de prática (acompanhamento de tempo, faturamento, gerenciamento de projetos e recursos) e centralizar interações com clientes e fluxos de trabalho tributários. A Aiwyn foca em parcerias B2B com empresas de contabilidade e se integra ao ecossistema mais amplo de tecnologia contábil; recentemente adquiriu o negócio de pagamentos nos EUA da QuickFee para fortalecer suas capacidades de pagamentos.

Descrição

• Oversee customer onboarding, post-launch reviews, quarterly business reviews, and executive check-ins • Work with enterprise customers to understand business objectives and create tailored success plans • Guide customers in adopting and maximizing the use of Aiwyn’s solutions • Drive long-term retention, expansion, and customer advocacy • Engage Customer Support to address inquiries, technical issues, and other concerns • Travel onsite to customers for executive check-in meetings • Collaborate on and improve the renewals process • Design and refine renewal playbooks using data insights to improve customer health and revenue retention • Collaborate with Sales and Customer Success Management on expansion opportunities • Work with Sales, Product, and Marketing to share industry best practices and evolve the platform

🎯 Requisitos

• Minimum 2 years in Customer Success, Renewal Management, or Account Management • At least 2 years focused on enterprise-level SaaS customers • Experience in early-stage startups and willingness to embrace ambiguity and adapt quickly • High EQ and ability to manage multiple stakeholder relationships • Demonstrated success increasing renewal rates and building renewal processes • Ability to create and refine Customer Success playbooks and processes • Familiarity with HubSpot or Salesforce required • Ability to analyze large data sets to identify customer-health trends and leading indicators for risk mitigation • Experience managing and expanding enterprise customer relationships • Strong negotiation skills and ability to overcome objections • Collaborative, innovative approach with a sense of humor and passion for customer success • Experience with Gainsight or ChurnZero is a plus • Self-motivated attitude and willingness to go above and beyond • Willingness to travel up to 30% of the time • Must be legally authorized to work in the United States • Must not require current or future employment-visa sponsorship

🏖️ Benefícios

• Competitive pay • $1,000 adventure travel reimbursement on each work anniversary • Remote, work-from-anywhere culture • Flexible PTO • Health, vision, dental, HSA/FSA, and mental health support • Stock options for every Full Time Employee • 401(k) matching • Freedom to solve worthwhile, challenging problems alongside experienced colleagues • Global team environment