Customer Success Manager

🕒 2 dias atrás

🤠 Texas – Remoto

🤠 Texas – Remote

💵 $43.800 - $63.266 / ano

⏰ Tempo Integral

🟢 Júnior

🏆 Sucesso do Cliente

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Wiley

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

📚 Educação

🔬 Ciência

Education • Science

A Wiley é uma empresa global de serviços de publicação e informação que conecta pesquisadores, educadores, estudantes e profissionais por meio de periódicos acadêmicos, livros, conteúdo digital e plataformas de aprendizado. Ela opera a Wiley Online Library com milhares de periódicos, obras de referência e livros, fornece livros didáticos e materiais de curso (incluindo aluguel e acesso digital), e oferece ferramentas e serviços de publicação, suporte à pesquisa e com tecnologia habilitada por IA para instituições acadêmicas, equipes de P&D, sociedades e corporações. A Wiley promove a descoberta de pesquisa e o aprendizado profissional combinando conteúdo confiável com plataformas tecnológicas, licenciamento e serviços de desenvolvimento.

Descrição

• Support faculty in implementing and integrating Wiley’s digital solutions into their courses • Assist with course setup, training delivery, and fulfillment activities • Monitor course usage and trends to identify retention and expansion opportunities • Collaborate with Digital Learning Executives or Account Managers to review account status and support retention strategies • Participate in pilot programs through follow-up, platform support, and survey coordination • Conduct retraining sessions with key customers • Provide basic LMS/LTI integration support • Maintain accurate account and adoption data in Salesforce, including Inclusive Access updates • Review vendor reports and follow up with bookstores or instructors to confirm Inclusive Access adoption details • Promote new features and functionality • Communicate product and service value clearly to customers

🎯 Requisitos

• Undergraduate degree • 1–3 years of relevant experience in customer service, sales support, or technical product support • General awareness of digital learning products and services • Basic financial and data analysis skills • Strong written and verbal communication • Ability to follow structured sales and support processes • Familiarity with CRM platforms, preferably Salesforce • Time management and organizational skills • Adaptability in a fast-paced environment • Courtesy and professionalism in customer interactions • Ability to present effectively in group and one-on-one settings • Experience supporting digital platforms and training users • Self-starter with strong listening and execution skills • Basic understanding of customer success and retention strategies

🏖️ Benefícios

• Meeting-free Friday afternoons • Professional development opportunities • Employee programs fostering community, learning, and growth • Comprehensive benefits package • Competitive compensation • Reasonable accommodation for applicants and employees with disabilities • Internal mobility opportunities • Health and well-being support