Client Success Manager

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🕒 2 dias atrás

🌐 Estados Unidos, Canadá – Remoto

🇺🇸 Estados Unidos – Remoto (EUA) 🇨🇦 Canadá – Remoto

💵 $6.000 / mês

⏰ Tempo Integral

🟢 Júnior

🏆 Sucesso do Cliente

🚫👨‍🎓 Sem graduação necessária

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HireBoost

SiteLinkedInTodas as Vagas

1 - 10 funcionários

Fundada em 2021

🎯 Recrutamento

🤝 B2B

👥 RH Tech

Recruitment • B2B • HR Tech

HireBoost é uma plataforma de recrutamento que ajuda empresas a fortalecer suas equipes remotas ao contratar talentos de alto nível na América Latina. Ao aproveitar uma rede de profissionais altamente qualificados, a HireBoost permite que as empresas reduzam custos operacionais e melhora a experiência de contratação tanto para candidatos quanto para clientes. A plataforma tem foco em facilitar colaboração e comunicação fluidas, garantindo que as empresas se conectem com profissionais que atendam às suas necessidades técnicas e culturais, além de oferecer uma excelente experiência ao candidato.

Descrição

• Own onboarding for new clients, including first conversations, asset collection, expectation-setting, and launch velocity • Set and maintain the client narrative, including cycle expectations, guarantee timing, and shortfall outcomes • Manage a book of 50–60 accounts as a revenue pipeline • Categorize accounts and determine daily actions to move each account forward • Drive client renewals on 12-week terms comprising three 4-week cycles • Sell backend services to the existing client book, including market expansion, niche expansion, prepay offerings, the Hiring System, the Closing System, and reviews automation • Harvest client testimonials, reviews, and referrals • Own client relationships, expectations, renewals, and backend revenue while coordinating with technical delivery teams

🎯 Requisitos

• 1–3 years of work experience • Radical ownership and ability to independently manage an account book • Honest self-assessment and accountability for mistakes and corrections • Proactive communication, including reporting problems before they are discovered • Self-directed study and ability to learn new verticals, offers, and systems independently • Resilience and consistent performance under difficult conditions • Team-first attitude with a competitive edge • High emotional intelligence and ability to adapt during conversations • Frame control and ability to set and maintain direct client expectations • Strong closing orientation toward renewals, upsells, testimonials, and referrals • Ability to manage 50–60 accounts • Ability to ask for help and respond constructively to feedback

🏖️ Benefícios

• Salary: $6000 USD / month • 100% Remote anywhere in USA & Canada • Paid on backend revenue, including market expansion, niche expansion, winter prepay, retainer prepay, the Hiring System, the Closing System, and reviews automation • Paid for testimonials, reviews, and referrals harvested from clients