Technical Success Manager

🕒 6 dias atrás

🏄 California – Remoto

🏄 California – Remote

💵 $87.464 - $108.864 / ano

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

🏆 Sucesso do Cliente

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New Relic

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2008

🏢 Corporativo

☁️ SaaS

🔒 Cibersegurança

Enterprise • SaaS • Cybersecurity

New Relic é uma plataforma abrangente de monitoramento e observabilidade projetada para ajudar organizações a entender e otimizar o desempenho de suas aplicações e infraestrutura. Ela oferece uma variedade de ferramentas para monitoramento de desempenho de aplicações (APM), monitoramento de infraestrutura e insights de dados, permitindo que os usuários acompanhem métricas de desempenho, detectem anomalias e melhorem a experiência do usuário em várias pilhas tecnológicas. Com recursos como monitoramento por IA, monitoramento de aplicativos móveis e gestão de vulnerabilidades, a New Relic capacita as empresas a melhorarem a eficiência operacional e a manterem a robustez do sistema.

Descrição

• Work alongside customers during the onboarding process, understanding their needs and guiding them through onboarding best practices; monitor adoption and address any hurdles to ensure prompt achievement of committed usage levels; plan and proactively drive consumption and usage across customer accounts. • Lead personalized training sessions and create resources like documentation, videos, and articles to empower users to fully leverage New Relic solutions; design and execute Mutual Activity Plans tied to Value/Outcomes; assist in the creation of materials, installing agents, basic instrumentation in the UI, and overall best practice configurations in the New Relic Platform. • Set and oversee clear project milestones, adjust plans as necessary, celebrate customer achievements and moments of value, and address deviations in a timely manner; utilize insights from customer interactions and data analytics to contribute valuable information for business reviews and identify successes, challenges, and growth opportunities. • Engage proactively with customers to mitigate churn risks, demonstrating ongoing value and addressing concerns promptly; build strong connections with technical stakeholders, understand their challenges and goals, and advocate for them within New Relic; work collaboratively with SC or AE, heading up or supporting enablement engagements, field instrumentation or digital tracks. • Exercise judgment within defined procedures and practices to determine appropriate action; build productive internal/external working relationships; keep users informed about new features and enhancements and provide refresher training to ensure continued proficiency and satisfaction; work with sales to identify and develop expansion opportunities, using success stories and ROI evidence to support business cases; work closely with technical decision-makers; quantify the impact of New Relic's solutions on their business; provide regular reports and dashboards showcasing value metrics; lead and guide the work of technical staff and serve as point of contact for the clients; 100% telecommuting permitted.

🎯 Requisitos

• Employer will accept a Bachelor's degree in Computer Science, Information Systems, or related field • 2 years of experience in the job offered or in a computer science-related occupation.

🏖️ Benefícios

• healthcare • dental • vision • parental leave and planning • mental health benefits • 401(k) plan and match • flex time-off • 11 paid holidays • volunteer time off • other competitive benefits designed to improve the lives of our employees