Client Success Manager

🕒 6 dias atrás

🐊 Florida – Remoto

🐊 Florida – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

Candidatar-se

Encontrar Vagas Remotas Similares

Configurar Alerta de Email para Novas Vagas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

Verra Mobility

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2018

📦 Logística

💼 Consultoria

🏥 Saúde

Logistics • Consulting • Healthcare

A Verra Mobility é uma líder global em soluções de transporte inteligente, dedicada a criar comunidades mais seguras e inteligentes através de tecnologias de transporte de ponta. A empresa faz parcerias com governos locais, distritos escolares e frotas comerciais para fornecer sistemas integrados que melhoram a mobilidade, segurança e eficiência nas estradas. As ofertas da Verra Mobility incluem soluções de fiscalização de segurança, soluções de estacionamento e gestão de frotas comerciais, atendendo a uma gama diversificada de clientes, como municípios, distritos escolares, operadores de frotas comerciais e empresas de aluguel de carros. Com presença em mais de 15 países e parcerias extensivas com autoridades de pedágio e municípios líderes, a Verra Mobility está comprometida em impulsionar o futuro da mobilidade inteligente conectando pessoas, tecnologia e dados de forma integrada no ecossistema de mobilidade.

Descrição

• Develop and implement efficient administrative systems and processes to streamline day-to-day operations. • Ensure accurate and timely documentation of all administrative activities and maintain comprehensive records. • Implement and monitor best practices for document management, data accuracy, and information security. • Open, Check, Report, and help Resolve IT/SNOW (or similar incident management system) Problem Tickets to meet customer needs and/or concerns. • Report out updates, issues/concerns, and any ongoing projects related to Voice of the Customer to the Service Enablement Leader and/or Department. • Design and execute comprehensive strategies aimed at enhancing the overall customer experience and satisfaction. • Conduct regular analyses of customer feedback, service metrics, and performance data to identify trends and areas for improvement. • Collaborate with various departments to develop and implement initiatives that address customer needs and expectations. • Create and help maintain a customer-centric culture across the organization, ensuring that all interactions meet high standards of excellence. • Address and resolve complex customer issues and complaints with empathy and efficiency, aiming to turn challenges into opportunities for improvement. • Assists the Client Implementation Team with efficient handover from implementation to Operations and Maintenance phase of contracts. Expected to attend all Client Implementation meetings for assigned customers. • Serves as the Primary Point of Contact for customers during the Operations and Maintenance phase of contracts. • Ensures adherence to business rules and ongoing delivery of all contract requirements and services levels. • Serve as a primary point of contact for internal and external stakeholders, ensuring clear communication and effective relationship management. • Consistently meet and exceed the Annual Operating Plan (AOP) revenue and margin targets for assigned customers through the implementation of strategic initiatives, collaborative and cross-functional work, and effective performance monitoring. • Prepare and review reports, presentations, and other materials for executive and departmental meetings, ensuring accuracy and clarity. • Assist in strategic planning and decision-making processes for assigned customers by providing relevant insights and recommendations. • Facilitate regular customer interaction with Sales and Product Teams. • Prepare and submit client change requests to Product Intake and/or BRQ team for evaluation and prioritization. • Oversee and optimize daily operational processes to ensure alignment with organizational goals and objectives. • Assist with quality, accuracy and compliance audits. • Oversee the invoicing process, including preparation, review and approval of invoices to maintain financial integrity. • Ensure the renewal of assigned contracts, including timely exercise of contract option years and assisting the Global Bid Team as required. • Provide support for court and administrative hearings as required. • Stay updated on changes to applicable laws and regulations impacting assigned customers. • Collaborate with various departments to streamline workflows, improve communication, and resolve operational challenges.

🎯 Requisitos

• Bachelor’s degree in business administration, Management, or a related field; Master’s degree or MBA preferred. • Extensive experience in program management, executive administration, or a similar role, with a proven track record of success. • Strong background in enhancing customer experience and driving operational improvements. • Exceptional organizational, communication, and problem-solving skills. • Working knowledge of Microsoft Office (Excel, Word, PowerBI) • Willingness to travel to client locations as required (including overnight stays if necessary). • Required to pass a NLETS background check

🏖️ Benefícios

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options