Partner Success Associate

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Fetch 📦

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2016

📦 Logística

💼 Consultoria

🏨 Hospitalidade

Logistics • Consulting • Hospitality

A Fetch 📦 fornece comodidades para moradores de comunidades multifamiliares, oferecendo gestão de pacotes (recebimento fora do local e entrega na porta), coleta noturna de lixo, mercados totalmente abastecidos no local e armazenamento fora do local sob demanda com retirada e entrega. A Fetch faz parceria com proprietários, gestores e desenvolvedores para reduzir a carga de trabalho da equipe, melhorar a experiência dos moradores e gerar novas fontes de receita em centenas de comunidades de apartamentos em todo o país.

Descrição

• Assist 1099 service partners with onboarding and account management • Monitor service dashboards and proactively reach out for real-time support • Respond to delivery partner inquiries on Gladly via phone, email, and text • Cross-reference internal data to make decisions on 1099 account status • Relay operational issues to local warehouse teams and operations managers • Troubleshoot technical problems and deliver clear outcomes and solutions • Prioritize tasks in a fast-paced and high-pressure environment • Identify patterns in customer communications to create actionable feedback and enhance company processes • Communicate with a professional and friendly tone • Create an amazing customer experience • Report to a Partner Success Lead and work closely with leadership to support Service Partners

🎯 Requisitos

• Demonstrate empathy, patience, and initiative in supporting service partners • Strong critical-thinking skills for resolving difficult situations • Strong analytical, listening, writing, and oral skills in English • Ability to learn web-based user support applications quickly • Dependable and punctual, with time-management skills • Flexible schedule and willingness to work weekends • Comfortable and familiar with smartphone applications on iOS and Android • Undergraduate or equivalent degree preferred • Spanish/bilingual skills are a plus

🏖️ Benefícios

• Competitive pay • Medical, dental, and vision coverage • 401(k) options • Accidental death and dismemberment (AD&D) coverage • Short-term disability coverage • Long-term disability coverage • Paid time off (PTO) • Opportunities for growth within the team