Client Success Manager

🕒 2 dias atrás

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Fusable

SiteLinkedInTodas as Vagas

201 - 500 funcionários

🏗️ Construção

📦 Logística

🛡️ Seguros

Construction • Logistics • Insurance

A Fusable é uma plataforma de dados e análises que fornece inteligência de mercado especializada, avaliações de equipamentos, avaliação de riscos e ferramentas de integração para ajudar as empresas a comprar, vender, financiar e segurar equipamentos pesados e ativos industriais de forma mais rápida e com confiança. Construída no Fusable Data Core, a plataforma SaaS oferece prospecção em tempo real, dados de segurança e acidentes, registros de propriedade e financiamento, APIs e serviços digitais direcionados principalmente aos mercados de construção, transporte, agricultura, finanças, seguros e ferramentas de máquinas.

Descrição

• Manage an assigned portfolio of RigDig customer accounts, with responsibility for retention, growth, and overall account health • Own annual retention and revenue growth targets within the assigned book of business • Develop and execute account strategies to increase engagement, product adoption, renewals, and customer value • Identify product expansion, utilization, and user adoption opportunities • Partner with Strategic Account Executives on renewals, expansion, and revenue growth • Maintain forecasts of renewal opportunities, account risks, and growth potential • Own the post-sale customer experience and serve as the primary customer contact • Build customer relationships and act as a trusted advisor • Identify customer risks and develop mitigation strategies • Lead recurring customer business reviews and deliver data-driven recommendations • Monitor adoption and engagement trends and implement improvement action plans • Demonstrate customer value and ROI for renewal and expansion discussions • Establish success plans and measurable goals with customers • Lead onboarding programs and conduct consultative customer training • Keep customers informed about product capabilities, enhancements, and industry best practices • Advocate for customer priorities with Product, Sales, Marketing, and Support teams • Capture and analyze customer feedback • Maintain accurate customer documentation in Salesforce and other business systems • Track customer health, adoption, retention, and growth metrics • Maintain account plans, success activities, and renewal readiness • Manage multiple priorities while providing responsive follow-through

🎯 Requisitos

• 3+ years of experience in Customer Success, Account Management, Client Services, Sales, or a related customer-facing role • Demonstrated success managing and growing customer relationships while achieving retention and revenue objectives • Experience managing a book of business and owning customer outcomes • Strong communication, presentation, and consultative problem-solving skills • Experience conducting customer training, onboarding, business reviews, or strategic account planning sessions • Ability to build relationships with stakeholders at multiple levels within customer organizations • Strong organizational skills with exceptional attention to detail and follow-through • Proficiency with Salesforce, Microsoft Office, and customer success tools • Bachelor's degree or equivalent professional experience

🏖️ Benefícios

• Medical, dental, and vision insurance • 401(k)-retirement plan • Paid time off • Paid holidays • Life and disability insurance • Flexible work schedules • Generous Paid Time Off • 13 Paid Company holiday observances • Remote work opportunities • A casual dress work environment • Physical fitness reimbursement • Discounts on various events, travel, and dining • Additional compensation may include bonuses and equity