Customer Success Manager

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Flai

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2022

💼 Consultoria

📦 Logística

🤖 Inteligência Artificial

Consulting • Logistics • Artificial Intelligence

Flai é uma plataforma impulsionada por IA para classificação rápida e precisa e processamento de grandes conjuntos de dados LiDAR e nuvens de pontos. Oferece classificadores de IA pré-treinados e personalizados, um kit de ferramentas de processamento modular (40+ processadores) para gerar produtos raster e vetoriais, um visualizador 3D online e implantação flexível como um aplicativo SaaS na web ou solução auto-hospedada. A Flai atende fluxos de trabalho de levantamento aéreo/UAV e móvel para indústrias como silvicultura, inspeção de linhas de energia, mineração e mapeamento de grandes áreas, transformando LiDAR não estruturado em insights acionáveis com esforço manual mínimo.

Descrição

• Own onboarding and rollout: Lead the show from kickoff to go-live across single rooftops and groups, owning timelines, integrations, training, and launch day. • Drive adoption and outcomes: Get dealerships genuinely hooked on using Flai daily, and prove it with data, missed-call capture, appointment set rate, response time, show rate, retention. • Be the quarterback for your customers: Build real relationships with the people running these dealerships, GM, GSM, Fixed Ops Director, Service Manager, BDC Manager, and become the person they trust most. • Run the operating cadence: Set the rhythm with weekly check-ins, launch reviews, and QBRs, and keep everyone accountable to the metrics and the next moves. • Handle escalations like an operator: Be the calm, fast, trusted voice when something breaks, triaging issues and working hand in hand with product and engineering. • Follow the playbook, and help sharpen it: Execute Flai's onboarding, training, renewal, and support processes with real rigor, and get a direct hand in making them sharper as you learn what actually works. • Renew and expand: Own retention and growth across your accounts, multi-rooftop rollouts, new use cases, more volume, and be the one who spots the opportunity first. • Be the connective tissue to product: Get a front-row seat translating what's happening inside dealerships into real product feedback, spotting patterns and helping shape what we build next.

🎯 Requisitos

• Proven Customer Success Execution: Experience owning a book of business and driving adoption/retention in a fast-moving environment. • Early-Stage Experience: Experience in a customer-facing role at an early-stage B2B SaaS company, you know what it takes to build trust with customers before a big brand name is doing the work for you. • Sharp Communication: Clear, confident, and organized with dealers. Strong at leading calls, training teams, and writing clean follow-ups. • Operational Discipline: Strong CRM hygiene, notes, tasks, and consistent account plans. You follow process diligently and run a tight ship. • Customer Obsessed: You build real relationships with the people you work with and genuinely care about their outcomes, not just the account health score. • High Ownership: You take full accountability for your accounts and follow through relentlessly, nothing falls through the cracks on your watch. • Excited to Be Early: You want to be part of a company at its earliest, most electric stage, energized by that even while working inside an evolving process rather than building one from scratch.

🏖️ Benefícios

• Full benefits including medical, dental, and vision • Flexible PTO • Equity • A small, high-trust, fast-moving team that has a genuinely good time building something real