Customer Success Manager

Vaga não está no LinkedIn

🕒 6 dias atrás

🐎 Kentucky – Remoto

🐎 Kentucky – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

Candidatar-se

Encontrar Vagas Remotas Similares

Configurar Alerta de Email para Novas Vagas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

Intouch Insight

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 1992

💼 Consultoria

📣 Marketing

💰 $779.700 Post-IPO Equity em 2021-10

Consulting • Marketing • Customer Experience

A Intouch Insight é uma empresa de soluções CX especializada em fornecer serviços abrangentes de gestão da experiência do cliente para negócios com múltiplas localizações. Oferecemos uma variedade de soluções, incluindo compras misteriosas, auditorias operacionais, pesquisas de feedback dos clientes e análises, para ajudar as empresas a melhorar a reputação da marca e o desempenho operacional. A Intouch visa capacitar organizações, especialmente nos setores de restaurantes, varejo e hospitalidade, com insights acionáveis e estratégias baseadas em dados para atender e superar as expectativas dos clientes.

Descrição

• Own the customer relationship post sales • Develop a trusted advisor relationship with customers • Provide appropriate business outcomes to ensure the achievement of customer goals • Ensure customers receive value through business insights not just data • Act as a customer advocate within the company and communicate effectively with internal and external stakeholders to ensure customer retention and customer success • Appropriate level of client engagement as per Intouch’s client classification • Manage Hubspot as appropriate • Effectively manage monthly customer invoicing in a timely manner • Forecast customer volumes and track monthly project achievements • Complete contract renewals, as applicable • Complete full range of onboarding functions and duties as outlined by your BU’s workflow • Complete presentations and trainings of our product suite • Collaborate with the customer and internal team in development of questionnaire using market research best practices • Manage appeals process and client issues • Maintain and own project timeline • Determine client reporting needs and assist in creating custom dashboards and reports as needed • Educate customers on continuous platform improvements • Promote cross-platform usage of products to find opportunities for upsell/cross-sell • Increase revenue of current client portfolio • Other duties as appropriate to represent our Vision, fulfill our Mission, and live by our Values and guiding principles.

🎯 Requisitos

• Bachelor’s degree in a relevant field or equivalent experience • A minimum of 3+ years of experience in Customer Success Management, Client Management or Project Management • Detail-oriented and demonstrated commitment to high-quality output • Demonstrated ability to proactively contribute value in a team environment • Proficiency with MS suite and Google suite, experience with AI tools • Experience with customer-facing software solutions is preferable • Industry-specific experience, including survey-creation, mystery shopping, or retail experience is an asset • French is an asset

🏖️ Benefícios

• Equal employment opportunities to all employees and applicants • Prohibits discrimination and harassment of any type • Accommodations available on request for candidates