Client Success Manager

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Elemica

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2000

☁️ SaaS

📦 Logística

🤝 B2B

💰 Seed em 2019-08

SaaS • Logistics • B2B

A Elemica é uma empresa de SaaS habilitada para rede que fornece orquestração e execução digital da cadeia de suprimentos para fabricantes, seus parceiros comerciais e fornecedores de logística. Sua plataforma iFlow e soluções modulares unificam gestão de pedidos, automação de faturas, logística e transporte (execução de transporte, terminal e armazém, envio multi-transportadora/ProcessWeaver), garantia de qualidade e relatórios/análises para oferecer visibilidade de ponta a ponta, dados prontos para IA e inteligência de decisão. A Elemica opera uma grande rede ajustada para a indústria (mais de 1,2 milhão de transações diárias, mais de 20. 000 parceiros, $1 trilhão em comércio anual) e tem como alvo fabricantes de processo e cadeias de valor com serviços de digitalização e integração da cadeia de suprimentos B2B.

Descrição

• Measure, analyze, and increase customer health and value indicators such as utilization/consumption rates (leading and KPI) • Execute on Value Realization Plans and ensure Elemica clients achieve their value expectations within the agreed upon timeline • Monitor client satisfaction and proactively take action to maintain high levels of satisfaction • Identify and refer cross-sell and up-sell opportunities • Ensure that Elemica retains clients at industry leading rates • Provide operational feedback loop to ensure that the organization understands how to change to increase retention • Develop uniquely strong customer loyalty; low-to-no customer attrition • Generate repeat business more than peers; maintain a book of business that has high customer satisfaction/NPS scores relative to peers • Partner with Success & Sales to position clients for success, deliver presentations, engage executives, and assist with escalations • Drive change with clients; help create urgency to increase customer utilization of the solution • Proactively demonstrate to the customer the value and benefits of partnering with Elemica

🎯 Requisitos

• 5+ years of experience in Customer Success, Account Management, and/or Sales, preferably in a SaaS company • Demonstrated ability to drive customer adoption • Demonstrated ability to lead cross-functional initiatives • Bachelor’s Degree or equivalent work experience required • Strong written and verbal communication skills • Collaborative problem solver who takes ownership of issues and drives to resolution • Knowledge of Logistics/Supply Chain function preferred • Ability to analyze data and convey actionable insights to executives • Willing and able to travel up to 30% • Proven accountability and excellent interpersonal skills • Excellent problem-solving skills with ability to get to the root cause of internal and external problems

🏖️ Benefícios

• Competitive compensation packages • Inclusive parental leave policy that supports all parents and careers • Personal and pet insurance options • Flexible time off and paid holidays • 401k and bonus program • Wellness and mental health initiatives • Generous employee referral bonus program • Fun work environment