Customer Success Manager

🕒 3 dias atrás

🌽 Illinois, New Jersey, +5 estados a mais – Remoto

🌽 Illinois – Remote 🏖️ New Jersey – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🍂 Massachusetts – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote

💵 $95.000 - $105.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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WorkWave

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 1984

💼 Consultoria

📦 Logística

📣 Marketing

Consulting • Logistics • Marketing

WorkWave é um provedor líder de software de gestão de serviços de campo, projetado para aumentar a eficiência de empresas em uma ampla gama de indústrias. Suas soluções de software simplificam operações, otimizam fluxos de trabalho e melhoram a experiência do cliente. Os produtos da WorkWave incluem software de CRM e ERP, gestão de operações de campo, roteamento e agendamento, faturamento e pagamentos, além de soluções de fintech e marketing. Com ferramentas adaptadas para indústrias como controle de pragas, limpeza, HVAC, cuidado de gramados e entrega, a WorkWave visa apoiar as empresas no aumento da eficiência operacional e na satisfação do cliente por meio de soluções impulsionadas por tecnologia.

Descrição

• Serve as the principal point of contact for WorkWave's enterprise customers and drive communication and alignment on strategic initiatives • Coordinate and lead large-scale, complex projects across assigned accounts • Manage the complete portfolio of services and purchases within the customer base • Lead, manage, or influence internal WorkWave and customer resources to achieve successful outcomes and timely task completion • Identify strategic opportunities to improve customer relationships and journeys • Act as the escalation point for critical customer issues • Monitor, address, and report on churn risks and mitigation strategies • Lead regular Executive Business Reviews with assigned accounts and senior customer leadership • Collaborate with Sales on growth, upsell opportunities, and revenue goals • Coach and assist junior team members • Collaborate with peers, management, and senior leadership on issues, escalations, and strategic alignment • Travel to customer meetings, trade shows, or networking events up to 10%

🎯 Requisitos

• Prior experience in the SaaS, Tech, or Software space is required • Extensive experience with SaaS and project methodologies • Proven track record managing and delivering a portfolio of complex projects within a customer base • Strong understanding of customer service and extensive experience developing and managing complex customer relationships • Prior experience working directly with enterprise-level accounts • Exceptional presentation and communication skills, adapting to technical teams and customer executives • Strong complex problem-solving, change management, and conflict resolution abilities • Ability to make key decisions with limited daily supervision • Broad perspective on customer success and its impact on revenue, retention, and business growth • Experience in Pest, Lawn & Landscape, Cleaning, or Security industries is a plus • Project Management (PMP) or related certifications are a plus • ITIL certifications are a plus

🏖️ Benefícios

• Remote work flexibility and remote-first global work community • Flexible option to collaborate in the office or work virtually • Health and dental insurance • 401k with company match • Flexible Time Off policy or generous PTO plan (role dependent) • Paid holidays • Up to 4 weeks paid bonding leave • Tuition reimbursement • Employee Assistance Program through TotalCare, including free 24/7/365 counseling, financial counseling, legal guidance, and adoption assistance services • 24/7 access to virtual medical care with Teladoc • Quarterly awards based on peer nominations • Regional discounts and perks • Opportunities to participate in charitable events and give back to the community • Extensive video libraries for soft-skill and role-specific training available 24/7 • Live trainings throughout the year • Bonus eligible