Customer Success Manager

🕒 6 dias atrás

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Dockwa

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2014

📦 Logística

✈️ Turismo

🏨 Hospitalidade

Logistics • Travel • Hospitality

A Dockwa é uma plataforma de software para gestão de marinas que ajuda marinas e operadores de marina a gerirem seus negócios de forma mais eficiente, centralizando reservas, contratos digitais, faturamento/pagamentos, operações de ponto de venda e de docas de combustível, gestão de inventário e de vagas/espaço, CRM e ferramentas de receita. A plataforma conecta marinas com navegadores através de uma rede de reservas online e geração de leads, oferece aplicativos móveis, integrações e relatórios para aumentar a ocupação, otimizar operações e melhorar a experiência dos hóspedes.

Descrição

• Own a book of marina accounts and the relationships inside them. • Run a proactive cadence: regular check-ins, business reviews, and health monitoring. • Drive adoption across the platform, including transient bookings, contracts and recurring billing, storage, payments, and reporting. • Own renewals across your book and partner with Sales on expansion into additional modules and payment volume. • Partner with Implementation on a clean handoff from onboarding into steady-state success. • Bring the voice of the customer to Product: synthesize what you hear into clear, prioritized feedback that shapes the roadmap.

🎯 Requisitos

• Experience owning a book of customer accounts with responsibility for retention, renewals, or saves, ideally in SaaS or a technology-driven environment. • A track record of building durable relationships and earning trust with operators or executives. • Commercial instinct: comfort with renewals, expansion, and telling an ROI story tied to a customer's goals. • Comfort using account data and health signals to decide where to spend your time. • Familiarity with payments or financial workflows is a strong plus. • Experience running a marina on Dockwa or comparable software, or supporting a similar hospitality business with modern payments and operations software, is a strong plus. • Excellent written and verbal communication, clear and professional under pressure.

🏖️ Benefícios

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development