Client Success Associate

🕒 2 dias atrás

🌐 Estados Unidos, Canadá – Remoto

🇺🇸 Estados Unidos – Remoto (EUA) 🇨🇦 Canadá – Remoto

🎸 Tennessee – Remoto

🎸 Tennessee – Remote

💵 $70.000 - $90.000 / ano

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

🏆 Sucesso do Cliente

🚫👨‍🎓 Sem graduação necessária

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Vori Health

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2020

🏥 Saúde

🏢 Corporativo

🧘 Bem-estar

💰 $15.100.000 Series A em 2021-07

Healthcare • Enterprise • Wellness

A Vori Health é uma prática médica músculo-esquelética (MSK) principalmente virtual que oferece equipes de cuidados lideradas por médicos, fornecendo diagnóstico, planos de tratamento personalizados, gerenciamento de dor sem opioides, fisioterapia virtual, coordenação de imagens médicas, suporte cirúrgico, segundas opiniões e orientação para um estilo de vida saudável. A empresa opera uma plataforma de atendimento digital que atende membros individuais e clientes empresariais (empregadores, planos de saúde e corretores), aceita os principais seguros, incluindo o Medicare, e foca em condições ortopédicas relacionadas a costas, pescoço, articulações e esportes.

Descrição

• Manage day-to-day relationships for an assigned portfolio of clients • Build and maintain positive, professional relationships with client stakeholders • Understand each client’s goals, priorities, and measures of success • Maintain regular client communication through meetings, reporting, and outreach • Serve as a resource for client questions, requests, and support needs • Monitor client engagement, utilization, satisfaction, and account health • Identify risks and work with leadership and internal teams to address concerns • Help clients realize value from their partnership with Vori Health • Prepare and deliver client performance reports, business updates, and presentations • Support client renewal activities and help drive timely resolution of complex issues • Manage client communications, action items, follow-up activities, records, meeting notes, and account documentation • Track and coordinate client requests for timely responses and resolution • Support member engagement and client communication initiatives • Collaborate with Sales, Marketing, Clinical, Operations, Product, and Implementation teams • Share client feedback and insights to improve products, services, and processes • Identify opportunities to improve Client Success workflows, tools, and operational efficiency • Contribute to special projects and cross-functional initiatives • Partner with Client Success Managers and leadership through coaching, shadowing, account reviews, renewals, and client strategy discussions

🎯 Requisitos

• 2+ years of experience in client success, customer success, account management, healthcare services, employee benefits, or a related field • Demonstrated ability to manage client relationships and deliver a high-quality customer experience • Strong written and verbal communication and presentation skills • Ability to interact professionally with a variety of stakeholders • Experience managing multiple projects, deadlines, and competing priorities • Experience using CRM systems, reporting tools, and business applications • Ability to analyze information, identify trends, and communicate insights clearly • Exceptional organizational and time-management skills • Strong attention to detail and commitment to follow-through • Ability to manage multiple priorities and client requests simultaneously • Customer-focused, proactive, resourceful, and solutions-oriented • Comfortable working within established processes while exercising good judgment • Collaborative and adaptable, with eagerness to learn in a fast-paced environment • Healthcare, digital health, employee benefits, or SaaS experience preferred • Authorized or able to provide required documents to work in United States or Canada • Ability to travel occasionally, up to 20%, for client and company meetings

🏖️ Benefícios

• Competitive salary based on experience and value brought to the team • Equity options • Medical, dental, and vision coverage • Wellness programs • Mental health resources • 401(k) plan • Roth options • Generous paid time off, including vacation days, holidays, and sick leave • Flexible, fully remote work environment • Training and workshops • Professional Development stipend for further education • Paid parental leave • Confidential counseling and support through the Employee Assistance Program (EAP) • Additional employee assistance programs