Client Success Manager – Law Enforcement

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First Due

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2016

☁️ SaaS

🏛️ Governo

🤝 B2B

💰 $355.000.000 Private Equity Round - First Due em 2025-08

SaaS • Government • B2B

A First Due é uma empresa de software que fornece ferramentas baseadas em nuvem para planejamento pré-incidente, mapeamento e conscientização situacional para departamentos de bombeiros, serviços médicos de emergência (EMS) e outros respondentes a emergências. Sua plataforma centraliza dados de edificações, localizações de hidrantes, avaliações de risco e detalhes operacionais e integra-se com sistemas de despacho/CAD para melhorar a resposta a incidentes, alocação de recursos e redução de riscos comunitários. A First Due vende sua plataforma como uma assinatura/serviço para agências de segurança pública e governos municipais.

Descrição

• Build and maintain long-term, strategic relationships with Law Enforcement agencies nationwide • Drive adoption and continued engagement of the First Due platform across all levels of departments • Lead recurring executive and operational business reviews with Chiefs and Command Staff • Proactively identify at-risk accounts and strengthen satisfaction and retention • Partner with Sales on renewal strategy, contract expansion, and cross-sell opportunities • Collaborate with Product and Engineering teams to relay customer feedback and influence roadmap priorities • Deliver targeted education, enablement, and engagement programs to drive utilization and measurable outcomes • Maintain accurate account health metrics, usage rate, and renewal forecasts • Represent the voice of the customer internally and advocate for First Due’s vision and best practices externally • Participate in user groups, conferences, and regional events to strengthen Law Enforcement relationships

🎯 Requisitos

• Extensive experience working with or supporting Law Enforcement or Public Safety agencies • Demonstrated ability to manage enterprise-level customers with multiple stakeholders and complex needs • Strong communication and presentation skills; comfortable leading conversations with Chiefs, Command Staff, and agency leadership • Data-driven mindset with ability to interpret usage trends, risk signals, and growth opportunities • Strong organizational skills and ability to prioritize across multiple customers and deadlines • Familiarity with public safety technology ecosystems, including RMS, CAD, digital evidence, and personnel management, is a plus • Willingness to travel occasionally for onsite agency visits, conferences, or customer summits • Must be authorized to work for any US employer in the United States • Must successfully pass a criminal background check

🏖️ Benefícios

• Medical, dental, and vision coverage • FSA/HSA • 401(k) • Flexible PTO • Fully remote workplace • Technology stipend • Opportunities for advancement • Comprehensive compensation and benefits package • Competitive pay