Customer Success Manager, General Manufacturing

🕒 2 dias atrás

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $100.000 - $160.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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Tulip Interfaces

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2012

💼 Consultoria

🏥 Saúde

📦 Logística

💰 $100.000.000 Series C em 2021-08

Consulting • Healthcare • Logistics

A Tulip Interfaces é uma empresa que oferece uma plataforma sem código projetada para melhorar as operações de linha de frente por meio de soluções baseadas em aplicativos. Ao conectar e gerenciar máquinas, dispositivos e processos, a Tulip ajuda as empresas a otimizar fluxos de trabalho, melhorar a eficiência operacional e garantir conformidade de qualidade. Sua plataforma inclui recursos como editores de aplicativos, integrações com ERPs e outras ferramentas de colaboração, capacidades de governança e gestão de mudanças, análises de dados avançadas, ferramentas de visão computacional e automações de IA. As soluções da Tulip atendem a uma variedade de indústrias, especialmente nos setores de manufatura, ciências da vida e farmacêutico, oferecendo ferramentas para gestão de produção, inspeção de qualidade, rastreabilidade e conformidade.

Descrição

• Own the strategic relationship and long-term success plan for a portfolio of Tulip's large manufacturing customers, building executive-level relationships with VP and C-suite stakeholders • Drive customer adoption and value realization by aligning Tulip's platform to each customer's operational goals, and expand from initial sites to the wider plant network • Monitor account health, run regular business reviews, and lead renewal and retention strategy across the book of business • Identify and co-own expansion opportunities within accounts and partner with Sales to drive new revenue • Mentor and coach other CSMs on account planning, executive communication, and risk management • Partner with Product, Support, and Technical Account Managers to resolve customer issues and support system integrations across accounts • Coordinate with Customers, Solution Engineering, Product Management, Support, Sales, and Tulip Partners

🎯 Requisitos

• 6+ years in customer success, account management, or a client-facing consulting role, with meaningful experience owning a portfolio of enterprise accounts • Experience working with manufacturing, industrial, or operations customers, including direct experience implementing shop-floor or operational change • Familiarity with MES, ERP, or shop-floor systems is a plus • Track record of driving renewals, expansion, and net revenue retention across a book of business • Experience creating and leading executive presentations and strategic conversations with VP+ stakeholders, with exposure to enterprise corporations and multicultural business environments • Experience coordinating and leading action among cross-functional teams • Data-driven approach to measuring and communicating customer value and account health • Ability to travel up to 20% of the time • Bachelor's degree or equivalent practical experience • Masters/MBA is a plus • Ability to solve problems independently and structure information and initiatives • Clear communication across levels, from shop floor personnel to engineering managers and C-level executives • Customer-focused approach and ability to partner with customers to deliver measurable impact • Ability to use AI tools to improve productivity

🏖️ Benefícios

• Direct impact on product and culture • Company equity • Competitive benefits package including Health, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, AD&D Insurance, Flexible Spending Account (FSA), Commuter Benefits, Parental Leave, and 401(K) • Flexible work schedule and unlimited vacation policy • Virtual company events and happy hours • Fitness subsidies • An inclusive, dog-friendly office with diverse and inspiring colleagues