Customer Success Manager – Insurance Indirect

🕒 2 dias atrás

🐊 Florida, Illinois, +2 estados a mais – Remoto

🐊 Florida – Remote 🌽 Illinois – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote

💵 $133.770 - $160.000 / ano

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

🏆 Sucesso do Cliente

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Equifax

SiteLinkedInTodas as Vagas

10.000+ funcionários

💸 Finanças

💳 Fintech

🔒 Cibersegurança

💰 $1.000.000 Post-IPO Equity em 2009-09

Finance • Fintech • Cybersecurity

Na Equifax (NYSE: EFX), acreditamos que o conhecimento impulsiona o progresso. Como uma empresa global de dados, analytics e tecnologia, desempenhamos um papel essencial na economia mundial ao ajudar instituições financeiras, empresas, empregadores e órgãos governamentais a tomar decisões críticas com mais confiança. Nossa combinação exclusiva de dados diferenciados, analytics e tecnologia em cloud gera insights que impulsionam decisões para fazer as pessoas avançarem.

Descrição

• Drive adoption, usage, net retention, and renewals by optimizing customer experience for complex Insurance partnerships across lines of business • Act as the connecting thread for internal teams with partners across the partner and end customer journey • Drive partner advocacy in resolving issues from new or expanded business acquisition through adoption, usage, and value realization • Serve as a trusted adviser and advocate for partners • Create collaboration plans and success plans with each partner • Monitor and maintain partnership health • Educate partners on the business value of Equifax solutions • Coordinate marketing efforts for partner go-to-market campaigns involving Equifax or co-developed solutions • Aid partners in usage and value realization of solutions • Partner with Relationship Managers in preparing and conducting quarterly business reviews • Drive partner advocacy within Equifax • Use end-customer and partner feedback to inform product roadmaps • Coordinate internal COE teams for the benefit of partners • Provide partners transparency on issue and request status • Assist with resolution of partner and end-customer support issues

🎯 Requisitos

• 7–10 years of customer-facing experience in management consulting, customer success, or account management • Experience ideally in the insurance or credit industry • Bachelor's degree in a related discipline or equivalent experience • Experience promoting value through the customer experience • Experience working with complex, multi-divisional, multi-geographical customers • Experience working with cross-functional teams • Knowledge of customer success processes • Strong understanding of market segments and market data trends, ideally in the Insurance industry • Ability to create structure in ambiguous situations and design effective processes • Ability to creatively solve problems • Bias for action • Exceptional ability to communicate and foster positive business relationships • Ability to establish milestones and keep team members on task • Strong project management skills • Self-driven and proactive • Master's or advanced degree preferred • Insurance experience strongly preferred

🏖️ Benefícios

• Annual incentive compensation program at approximately 15% • Comprehensive compensation and healthcare packages • 401k matching • Paid time off • Organizational growth potential through online learning platform with guided career tracks • Career advancement and learning and development • Inclusive and diverse work environment • Employee engagement and recognition