Customer Success Manager – Strategic

🕒 2 dias atrás

🏄 California, Connecticut, +7 estados a mais – Remoto

🏄 California – Remote 🦌 Connecticut – Remote 🏛️ District of Columbia – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

💵 $104.500 - $167.600 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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ServiceTitan

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2012

💼 Consultoria

📦 Logística

📣 Marketing

💰 $200.000.000 Series G em 2021-06

Consulting • Logistics • Marketing

ServiceTitan é uma plataforma de software abrangente projetada para a indústria de serviços, oferecendo soluções para melhorar a produtividade e a rentabilidade das empresas. Apresenta uma variedade de recursos, incluindo despacho, agendamento, marketing, relatórios e ferramentas de experiência do cliente, adaptadas para áreas como encanamento, HVAC, serviços elétricos e mais. A ServiceTitan busca capacitar as empresas ao otimizar operações, melhorar o fluxo de caixa e oferecer experiências superiores aos clientes através de uma plataforma tudo-em-um. O software inclui análises de dados em tempo real, opções de financiamento e capacidades móveis para apoiar as necessidades operacionais dos empreiteiros e aumentar suas fontes de receita. Ao consolidar múltiplas funções de negócios em uma única plataforma, a ServiceTitan visa ajudar os empreiteiros a crescer de forma rentável e eficiente.

Descrição

• Develop strong working relationships with corporate contacts in strategic accounts • Coach and train corporate staff, franchise owners, and end users on product best practices and workflows • Collaborate with customers and product managers to manage product enhancement requests • Act as a subject matter expert on custom product features for strategic accounts • Manage initiatives to increase product adoption, customer satisfaction, and evangelism • Analyze user engagement data and identify actionable insights; report KPIs regularly • Gather intelligence on customer product usage and determine which features and services are most or least valuable • Build and present business reviews and provide recommendations to reinforce ServiceTitan’s value • Act as an escalation point on customer support tickets • Update account and contact records to ensure accurate reporting • Identify improvements in the customer experience, product, and processes • Assist with onboarding new customers as needed while primarily owning long-term customer relationships

🎯 Requisitos

• 5+ years of relevant experience managing multiple accounts and/or projects with a proven track record of success • Self-starter able to thrive in an entrepreneurial, fast-paced environment • Demonstrated capacity to lead, motivate, and work well with others • Exceptional account management and project management skills • Strict attention to detail • Ability to learn new software programs and identify opportunities to use their full potential • Ability to think several steps ahead of clients and proactively address roadblocks, risks, and issues • Demonstrated problem-solving ability in challenging and ambiguous situations • Strong communication and organizational skills • Team-player mindset and ability to adapt to changing circumstances • Ability to travel nationwide less than 15%

🏖️ Benefícios

• Flexible time off • Learning and development opportunities • Comprehensive onboarding program • Leadership training for Titans at all levels • Programs and events • Bonusly rewards • Peer-nominated awards • Company-paid medical, dental, and vision • 100% employer-paid insurance options • 90% coverage for dependents • FSA and HSA • 401k match • Telehealth options • One Medical memberships • Parental leave and support • Up to $20k in fertility services, including IUI and IVF • Surrogacy and adoption reimbursement • On-demand maternity support through Maven Maternity • Free breast milk shipping through Maven Milk • Pet insurance • Legal advisory services • Financial planning tools • Variable commission plan • Equity