Enterprise Customer Success Manager

🕒 2 dias atrás

🏄 California – Remoto

🏄 California – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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Criteria Corp

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2006

👥 RH Tech

☁️ SaaS

🏢 Corporativo

💰 Private Equity Round em 2019-05

HR Tech • SaaS • Enterprise

A Criteria Corp é uma empresa especializada em aquisição e gestão de talentos através de sua plataforma de sucesso em talentos, a Talent Success Platform. Eles oferecem um conjunto abrangente de ferramentas projetadas para melhorar os resultados de contratação e aprimorar a experiência do candidato. Seus serviços incluem avaliações de aptidão cognitiva e personalidade, testes de inteligência emocional e entrevistas baseadas em jogos para simplificar o processo de recrutamento e prever o sucesso do candidato. Ao fornecer ferramentas que promovem o trabalho em equipe e a comunicação, a Criteria Corp visa otimizar o desempenho da equipe e o crescimento dos funcionários. Confiada por mais de 4. 000 empresas, sua plataforma promete uma redução significativa na rotatividade, melhoria no tempo de contratação e maior sucesso nas contratações.

Descrição

• Own the end-to-end customer relationship for a portfolio of 50-70 enterprise accounts • Develop and execute account success plans aligned with customer business objectives and hiring outcomes • Build relationships across customer organizations, from day-to-day users to HR and TA leadership • Serve as the primary point of accountability for customer health, adoption, retention, and expansion • Define success criteria and measurable outcomes tied to use of Criteria's platform • Conduct regular business reviews covering realized value, product utilization, and future priorities • Translate usage data and product capabilities into business impact narratives • Identify adoption gaps and coordinate resources to address them • Own gross revenue retention and influence net revenue retention • Identify expansion opportunities with Client Account Executives • Lead renewal strategy and execution • Support business cases for additional product investment • Route support, implementation, and product inquiries to appropriate internal resources • Act as the voice of the customer internally • Collaborate with Account Management on shared-account strategy • Identify adoption barriers, sentiment shifts, and churn risk • Develop and execute risk mitigation plans • Maintain renewal forecasting and account health documentation in ChurnZero and Salesforce

🎯 Requisitos

• 3+ years in Enterprise Customer Success, Account Management, Management Consulting, or Sales at a B2B SaaS or technology company • Proven track record of 95%+ gross retention and net expansion in enterprise segments • Experience navigating complex, matrixed organizations with extended sales and renewal cycles • Financial fluency, including P&L discussions, TCO, ROI, and executive-level business cases • Ability to build trusted-advisor relationships with C-suite and VP-level executives • Exceptional communication and presentation skills with executive audiences • Strong analytical capabilities; ability to synthesize usage data, health scores, and business metrics into actionable insights • Experience developing and executing multi-year strategic account plans tied to measurable outcomes • Proficiency with ChurnZero, Salesforce, and BI tools • Familiarity with enterprise procurement, legal, and security review processes