Customer Success Manager

🕒 2 dias atrás

🌲 North Carolina, Massachusetts, +1 estados a mais – Remoto

🌲 North Carolina – Remote 🍂 Massachusetts – Remote 🌴 South Carolina – Remote

💵 $80.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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CDK Global

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

Fundada em 1972

💼 Consultoria

🛡️ Seguros

📦 Logística

Consulting • Insurance • Logistics

A CDK Global é uma fornecedora líder em soluções de software para concessionárias, atendendo a quase 15. 000 locais de concessionárias em todo o mundo. A empresa capacita concessionárias automotivas e de caminhões pesados com ferramentas e tecnologia avançadas para aprimorar as operações de vendas e serviços. Com mais de 50 anos de experiência, a CDK Global oferece um conjunto abrangente de produtos, incluindo Sistemas de Gestão de Concessionárias, software de Gestão de Relacionamento com o Cliente (CRM), soluções de Varejo Digital e ferramentas de Finanças e Seguros. A empresa foca na criação de soluções integradas e contínuas para melhorar a confiança, simplificar operações e aumentar os lucros de seus clientes nos setores automotivo e de caminhões pesados. A CDK Global também enfatiza a utilização de inteligência artificial para transformar a experiência de varejo automotivo, oferecendo insights e inteligência por meio de seu portal de soluções unificadas.

Descrição

• Manage client satisfaction and success for assigned dealerships • Understand customer business needs and help drive value from CDK solutions • Maximize adoption and utilization of CDK products • Help customers achieve value, increase engagement, and minimize churn • Identify and nurture additional revenue opportunities with Sales • Follow CDK Global policies and procedures • Complete mandatory compliance tasks and acknowledgements • Meet or exceed performance expectations • Answer client questions and direct clients to appropriate support resources • Help clients define strategies for using CDK solutions • Maintain relationships with dealership management • Serve as a trusted advisor on CDK products • Assess dealership risk factors and develop risk-mitigation strategies • Prepare client-specific reports and presentations • Identify and address dealership staff training needs • Partner with Sales to grow CDK business with clients • Develop and implement retention strategies for at-risk clients • Support Sr. Customer Success Managers as needed • Document value-added conversations and engagements in Totango • Travel 75% of the time

🎯 Requisitos

• Minimum 4 years of client services, marketing, or sales experience • B2B or outside sales or account management experience in a similar industry • Ability to work and influence across all levels of a dealership • Knowledge of CDK applications and familiarity with the automotive industry • In-depth knowledge of variable dealership operations or experience training dealer staff on software applications and processes • Experience with Salesforce • Ability to handle high-stress interactions and de-escalate appropriately using empathy • Strong oral and written communication skills • Ability to work as a team member with limited supervision • Time management and ability to complete tasks to definite deadlines • Able to travel up to 75% • High school diploma • Valid driver's license and travel documents, if applicable • Must be legally authorized to work in the United States without current or future employment-based visa sponsorship • Preferred: 3+ years of automotive experience • Preferred: Familiarity with CDK's organizational structure, solutions, implementation, and service models • Preferred: SaaS experience • Preferred: Experience using a CX platform • Preferred: Automotive knowledge of dealership areas and workflows • Bachelor's degree preferred

🏖️ Benefícios

• Medical benefits • Dental benefits • Vision benefits • Paid Time Off (PTO) • 401K Matching Program • Tuition Reimbursement • Annual performance bonus may be included • Other applicable incentive compensation plans may be included • Reasonable accommodations for employees with disabilities • Inclusive and diverse workplace