Client Success Advisor

🕒 Maio 8

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SiteCare

SiteLinkedInTodas as Vagas

11 - 50 funcionários

📣 Marketing

☁️ SaaS

🛍️ Comércio Eletrônico

Marketing • SaaS • eCommerce

SiteCare é uma provedora de destaque de serviços de suporte e otimização para WordPress, projetados para manter sites seguros, rápidos e sempre prontos para os negócios. A empresa oferece suporte contínuo, manutenção proativa e assistência em desenvolvimento para otimizar o desempenho e fortalecer o SEO de sites em WordPress. Os serviços da SiteCare incluem auditorias de performance, refinamento de consultas de banco de dados, implementação de estratégias de cache e otimização de código — tudo com foco em melhorar a velocidade do site e a experiência do usuário. Com monitoramento da saúde do site 24/7, ferramentas avançadas são utilizadas para detecção e resolução de problemas em tempo real, garantindo estabilidade e disponibilidade (uptime) do site. A SiteCare também oferece uma variedade de serviços de suporte sob medida, incluindo estratégias de SEO, atendimento personalizado e planos de serviço flexíveis. Confiada por inúmeras empresas, a SiteCare se destaca em manter sites WordPress otimizados e seguros.

Descrição

• Own and manage a portfolio of high-value client accounts. • Conduct structured client touchpoints. Each meeting should include a prepared agenda with data-driven recommendations covering performance, security, accessibility, and SEO. • Identify and close expansion opportunities within existing accounts, including tier upgrades, development retainers, and additional project work. • Monitor client consumption relative to plan scope. • Address misalignment directly and manage tier upgrade conversations when usage consistently exceeds plan coverage. • Step into active Client Specialist conversations when broader commercial opportunities or tier mismatches are identified, even when the ticket is already in progress. • Hold delivery teams accountable on quality and timeliness. • Flag risks early and escalate directly before issues surface in client-facing meetings. • Lead monthly client review meetings. Ensure all presented work meets quality and timeline commitments. • Manage difficult client conversations regarding scope, pricing adjustments, and expectation resets. • Coordinate with delivery, support, and development teams on larger engagements. Maintain ownership of the client relationship throughout. • Act on tier upgrade signals surfaced by the support team. Convert qualified opportunities.

🎯 Requisitos

• 4+ years managing client relationships in a B2B services or agency environment. • Strong experience with WordPress and web technology services, and their impact on client KPIs (ie. understanding how improving site organization can improve lead generation). • Demonstrated ability to identify and close account expansion opportunities. • Comfortable with direct commercial conversations: pricing, scope, renewals, upgrades. • Willingness to assert internally when delivery quality, timelines, or commercial opportunities require intervention. • Ability to work across teams and step into active colleague workflows when the client situation warrants it. • Strong remote communication skills. • Able to build trust and manage relationships without in-person interaction. • Comfortable operating in a role with evolving structure.

🏖️ Benefícios

• Fully remote position. • Must be available during US business hours. • Travel not anticipated.