Technical Service Manager

🕒 Outubro 16

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

👻 Score fantasma 10%

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• Aberta há 26 dias.
• As vagas desta empresa costumam ser preenchidas em 36 dias.
• Sem salário divulgado.

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Daikin Comfort

SiteLinkedInTodas as Vagas

10.000+ funcionários

🏗️ Construção

🏥 Saúde

🏭 Manufatura

Construction • Healthcare • Manufacturing

A Daikin Comfort é um fornecedor global de soluções de conforto interno que projeta, fabrica e oferece suporte a sistemas de aquecimento, ventilação e ar condicionado (HVAC) energeticamente eficientes para residências e empreiteiros. A empresa oferece um amplo portfólio, incluindo condicionadores de ar, bombas de calor (incluindo modelos com inversor e refrigerante R-32), mini-splits sem duto, fornalhas a gás, manuseadores de ar, produtos para qualidade do ar interno, termostatos inteligentes e aplicativos e serviços conectados à nuvem. A Daikin Comfort enfatiza a sustentabilidade, inovação, apoio a empreiteiros, garantias, descontos e financiamento para ajudar os proprietários a planejar, instalar e gerenciar sistemas de conforto doméstico eficientes.

Descrição

• Support internal and external customers who install, repair, and maintain heating and air-conditioning systems • Provide support for dealers and contractors to resolve technical issues • Conduct early warning system, proactive field intelligence, technical support, and reliability investigations • Gather customer feedback and monitor for early signs of quality issues through job site visits • Validate product installations and assess installation/instruction clarity • Provide feedback to Corporate on field or building code application changes • Support field communication, RMA processes, and service bulletins • Conduct closed-loop reviews of RMA analysis with distributors • Verify understanding of service bulletins and corrective actions • Conduct installation and technical support training for targeted dealers • Produce training materials and conduct installation and service training sessions • Ensure high-quality, cost-efficient, and on-time internal and external service operations • Ensure availability and quality of customer communications • Perform additional projects and duties supporting ongoing business needs • Work under the direction of upper management and report to the Manager, Divisional Tech Services

🎯 Requisitos

• 5+ years in field service and repair • High School Diploma or GED equivalent • HVAC training/certification required • Formal Product Training • Strong HVAC technical knowledge • Operating systems, mechanical and electrical ability • Excellent customer service, relationship management, and interpersonal skills • Proficiency in MS Outlook, Word, Excel, and PowerPoint • Excellent written and verbal communication skills • HVAC technical acumen • High attention to detail and problem-solving skills • Excellent organizational, time management, and project management skills • Ability to apply good judgment, strong work ethic, and integrity • Highly self-motivated and directed; ability to work in a fast-moving environment • Must be legally authorized for employment in the United States • Must not require employer-sponsored work authorization now or in the future • Must be able to perform essential responsibilities with or without reasonable accommodations • Travel up to 50% is required

🏖️ Benefícios

• Benefits are effective on day one for all full-time direct hires • Training programs are available to help guide team members and develop new skills • Growth Opportunities - there are immense opportunities to grow your career • You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd.

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