Customer Implementation Manager

🕒 Outubro 14

🌽 Illinois – Remoto

🌽 Illinois – Remote

💵 $75.343 - $90.127 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🛠️ Especialista em Implementação

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Daniels Health

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 1999

🏥 Saúde

⚕️ Seguro de Saúde

Healthcare • Healthcare Insurance • Sustainability

A Daniels Health é uma empresa especializada em fornecer soluções para descarte de resíduos médicos. Com mais de 20 anos de experiência, a Daniels Health é líder do setor em design de contêineres sustentáveis e tecnologia de lavagem robótica, focando na segurança, controle de infecções e sustentabilidade ambiental em ambientes de saúde. Seus serviços abrangentes de gerenciamento de resíduos incluem soluções de descarte para resíduos médicos, materiais perfurocortantes, quimioterapia, resíduos farmacêuticos e substâncias perigosas. Atendendo a uma ampla gama de instalações de saúde, desde pequenas clínicas até grandes hospitais, a Daniels Health tem o compromisso de minimizar riscos, aumentar a segurança, otimizar processos e garantir conformidade com as regulamentações, promovendo a sustentabilidade ambiental.

Descrição

• Lead end-to-end customer implementations from project handoff through installation, go-live, and transition to ongoing support • Serve as the primary point of contact and project lead for customers throughout the implementation lifecycle • Develop and maintain project plans, including scope, milestones, timelines, deliverables, dependencies, and risks • Facilitate customer kickoffs, implementation meetings, readiness reviews, and post-launch follow-up activities • Coordinate cross-functional teams including Sales, Account Management, Operations, Supply Chain, Installation, Technology, Clinical Education, Training, and Client Success • Drive accountability for project deliverables, action items, and deadlines across internal and external stakeholders • Monitor implementation progress, proactively identify risks, and develop mitigation plans to keep projects on track • Maintain project documentation, status reports, risk logs, action plans, and launch readiness materials • Manage scope changes and ensure implementation requirements are documented and communicated effectively • Identify opportunities to improve implementation processes, tools, workflows, and the overall customer experience • Work with external stakeholders and internal teams including Sales, Account Management, Supply Chain, Installation, Field Services, Plant Operations, and Clinical Education • Schedule and lead internal implementation meetings and drive clear communication throughout the process

🎯 Requisitos

• Bachelor's degree or equivalent combination of education and experience • Experience managing customer implementations, onboarding programs, client delivery initiatives, operations projects, or related project management activities • Experience in healthcare, healthcare services, health technology, clinical operations, medical waste, or another regulated industry • Proven success leading complex, cross-functional implementation or deployment projects • Strong project management skills, including planning, dependency tracking, risk management, issue resolution, change control, and status reporting • Experience using project management platforms, CRM systems such as Salesforce, and collaboration tools • Exceptional organizational skills with strong attention to detail and follow-through • Ability to work independently, prioritize competing demands, and make sound decisions in a dynamic environment • Strong communication and stakeholder management skills with the ability to influence without direct authority • Background checks and drug testing are part of the post-offer hiring process

🏖️ Benefícios

• Job stability as an essential, non-seasonal, recession-proof healthcare service • Medical, Dental, and Vision Insurance effective on Day One • Paid Short-Term Disability • Company-sponsored Life Insurance • Voluntary Long-Term Disability and Accident Insurance • 401K matching plan: 50% employer match on up to 6% contribution, with up to 3% employer contribution, 5-year vesting schedule, and no waiting period on the match • Full-time, 40 hours per week, with long-term career potential • Mission-driven work improving healthcare safety and sustainability through medical waste management • Opportunities to expand skills in leadership, data analysis, and cross-functional collaboration