VoIP Onboarding Engineer

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DataPhone

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2013

🤝 B2B

🎯 Recrutamento

👥 RH Tech

B2B • Recruitment • HR Tech

A DataPhone é uma provedora de aumento de equipe de desenvolvedores e terceirização de TI que conecta empresas com engenheiros de software e designers gerenciados e avaliados para funções de frontend, backend, full-stack, DevOps, QA e UI/UX. Eles oferecem engajamentos totalmente gerenciados, lidando com sourcing, contratos, conformidade, integração e supervisão de desempenho, para que desenvolvedores remotos se integrem perfeitamente aos fluxos de trabalho dos clientes. O serviço atende desde startups até empresas globais que precisam de equipes de engenharia escaláveis, contratação mais rápida e suporte operacional contínuo.

Descrição

• Own and manage the full client onboarding lifecycle across multiple concurrent accounts, from kickoff to successful adoption • Lead onboarding sessions, technical deep-dives, and admin-level training for enterprise and SME clients • Architect and configure VoIP systems, IP PBX platforms, SIP trunking, hunt groups, ring strategies, IVR trees, call routing logic, and cloud-based communication solutions • Serve as the primary escalation point for Level 1 and Level 2 technical issues, including VoIP call quality degradation, one-way audio, jitter, packet loss, SIP registration failures, codec negotiation failures, and NAT traversal issues • Perform advanced network diagnostics — LAN/WAN topology review, QoS policy configuration, VLAN segmentation, firewall rule auditing, and bandwidth analysis — to ensure optimal VoIP performance • Lead SaaS platform onboarding including multi-tenant configuration, user provisioning at scale, SSO/SAML setup, webhook and API integrations, and role-based access control • Translate complex client environments into clean, documented implementation plans and network topology diagrams • Proactively identify risks during onboarding and drive resolution before they impact go-live timelines • Build and maintain a library of onboarding SOPs, technical runbooks, integration guides, and knowledge base articles • Act as the voice of the client internally — capturing product feedback, recurring pain points, and feature gaps for the product team • Maintain high client satisfaction scores through ownership, transparency, and consistent follow-through

🎯 Requisitos

• 5+ years of experience in client onboarding, VoIP implementation, or technical support • Deep expertise in IP PBX systems — 3CX, Asterisk, Cisco UCM, or similar — including system administration, dial plan configuration, and trunk management • Expert-level knowledge of VoIP protocols: SIP, RTP, SRTP, SDP — with the ability to independently read SIP traces, analyze packet captures, and isolate call flow issues • Proven experience onboarding SaaS platforms, including user provisioning, SSO/SAML integrations, and APIs • Solid understanding of cloud communication platforms — Twilio, Vonage, RingCentral, Zoom Phone, AWS Connect, or equivalent — and experience supporting VoIP products and PBX systems • Experience managing enterprise-level deployments with multiple sites, complex routing requirements, and high call volumes • Demonstrated ability to create structured documentation — network diagrams, implementation plans, SOPs, and end-user guides • Strong client-facing communication skills — comfortable presenting to both technical teams and C-level stakeholders • Ability to manage 10+ concurrent onboardings without dropping the ball • Familiarity with CRM and helpdesk tools: Zendesk, Freshdesk, HubSpot, Salesforce • Eligible to work in the United States.