Conversation Designer

🕒 Julho 22

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $160.000 - $200.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

✍️ Designer

👻 Score fantasma 55%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Por que essa pontuação:

• Aberta há 113 dias.
• As vagas desta empresa costumam ser preenchidas em 21 dias.
• 22 vagas abertas para uma equipe de 32 pessoas.

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Decagon

SiteLinkedInTodas as Vagas

11 - 50 funcionários

🤖 Inteligência Artificial

🤝 B2B

Artificial Intelligence • B2B

Confiada por empresas de classe mundial, a Decagon é a plataforma de IA mais avançada para suporte ao cliente.

Descrição

• Design and optimize enterprise-grade AI conversation experiences across chat, voice, SMS, and email channels • Serve as a trusted advisor to customers and internal stakeholders on conversation design best practices • Evaluate voice quality and interaction patterns to maintain a high bar for naturalness and appropriateness • Build repeatable frameworks for assessing conversation and voice performance • Enable our Customer team to apply strong design judgment independently • Partner crossfunctionally with Engineering and Product to investigate quality gaps and drive improvements through clear recommendations • Share learnings and create documentation on best practices to improve consistency and raise the quality bar across deployments

🎯 Requisitos

• 5+ years of relevant experience (e.g., voice experience design, conversation designer, product manager, applied linguistics, etc.) • Hands-on experience with voice — conversational AI, speech synthesis, or audio production • Experience migrating NLU systems to LLM and understanding key use cases for RAG functionality improvements • Experience building evaluation frameworks, rubrics, or QA processes • Strong communicator across technical and business contexts • Comfortable working close to the product in a fast-moving environment • Even better if you have native or professional fluency in Spanish and/or familiarity with other languages • Experience with TTS providers or speech synthesis tools • Hands-on experience with frontier AI tools and deployment in enterprise or high-impact settings

🏖️ Benefícios

• Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave) • Medical, Dental, and Vision benefits for you and your family • Life Insurance and Disability Benefits • Retirement Plan (e.g., 401K, pension) • Parental Leave • Fertility and family building benefits through Carrot • Daily lunches and snacks in the office to keep you at your best

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