Technical Services Engineer

🕒 Junho 11

🍂 Massachusetts – Remoto

🍂 Massachusetts – Remote

💵 $90.000 - $110.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👷🏻‍♀️ Engenheiro

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DeepHealth

SiteLinkedInTodas as Vagas

11 - 50 funcionários

🤖 Inteligência Artificial

⚕️ Seguro de Saúde

☁️ SaaS

💰 $225.000 Grant em 2019-08

Artificial Intelligence • Healthcare Insurance • SaaS

A DeepHealth é líder global em informática da saúde impulsionada por IA, fornecendo soluções inovadoras projetadas para melhorar a eficiência operacional e a segurança clínica em radiologia. Como uma subsidiária integral da RadNet, Inc. , a DeepHealth oferece um conjunto abrangente de ferramentas de diagnóstico e imagem, incluindo o DeepHealth OS, um sistema operacional pioneiro nativo de nuvem. Suas soluções com IA apoiam programas de diagnóstico em larga escala e otimizam fluxos de trabalho em áreas como detecção de câncer de mama, próstata, pulmão e cérebro. A DeepHealth colabora com instituições de saúde líderes em todo o mundo para transformar práticas de radiologia e melhorar a prestação de cuidados.

Descrição

• Project coordination and task ownership while serving as the primary point of contact for customer communication and issue resolution. • Serve as the primary implementation resource for client projects from kick-off through completion • Second-level support for healthcare IT systems, including troubleshooting and resolving escalated technical issues. • Respond to user inquiries via phone, email, and ticketing systems in a timely and professional manner. • Participate in a rotating schedule to monitor the support queue, triage incoming tickets, and assign them to the appropriate product or functional team. • Collaborate with IT, Product, and Engineering teams to escalate and resolve complex issues. • Maintain detailed records of incidents, solutions, and workflows in the ticketing system. • Contribute to the continuous improvement of support processes and knowledge base. • Ensure compliance with regulatory standards and internal IT policies. • Support key customers and maintain positive relationships, providing updates and guidance as needed.

🎯 Requisitos

• 5+ years of experience in an IT support role • Bachelor’s degree in IT, Healthcare Informatics, or related field, or equivalent experience. (Required) • Proven IT support experience, preferably in healthcare or clinical environments. (Required) • Strong customer relationship and call center support skills. (Required) • Strong IT, networking, and general computer skills. (Required) • Solid understanding and hands-on experience with PC and server hardware platforms and command lines on Linux and Windows. (Required) • Experience troubleshooting complex applications and software products. (Required) • Proficiency in Windows operating systems (Windows 7 and above, Server) and Linux system administration. (Required) • Familiarity with healthcare IT systems, including EMR and clinical software. (Required) • Experience with ticketing systems and ITIL-based support processes. (Required) • Knowledge of archival and storage media. (Required) • Excellent troubleshooting, diagnostic, and analytical skills. (Required) • Strong written and verbal communication skills. (Required) • Ability to manage multiple tasks, work under pressure, and collaborate across teams. (Required) • Flexibility to work varied hours and participate in on-call rotations. (Required) • PACS/Radiology/DICOM/HL7 experience. (Preferred) • Radiology workflow experience. (Preferred) • CompTIA Linux, RHCA, or RHCT certification. (Preferred) • CCNA/CCNP certification. (Preferred) • Proficiency in additional languages, particularly for EU or international regions. (Preferred)