DCX Customer Support Specialist

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🕒 Julho 22

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Delegate CX

SiteLinkedInTodas as Vagas

11 - 50 funcionários

💼 Consultoria

🎯 Recrutamento

🏢 Corporativo

Consulting • Recruitment • Enterprise

A Delegate CX é uma empresa especializada em ajudar empresas dos Estados Unidos a escalar suas equipes, fornecendo talentos globais altamente qualificados. Por meio de seu processo 4D proprietário e de programas de treinamento abrangentes, ela otimiza os processos de contratação e onboarding, tornando o crescimento mais simples e econômico. A Delegate CX prioriza a integração fluida de profissionais terceirizados, em regime full-time, às equipes das empresas clientes, oferecendo uma camada adicional de suporte para a continuidade do crescimento do negócio.

Descrição

• Manage customer inquiries and requests through email, phone, and other support channels. • Respond to requests in a timely and professional manner while meeting established service expectations. • Own support requests from initial intake through resolution, ensuring proper follow-up and communication. • Prioritize requests based on urgency and business impact. • Provide accurate, complete, and helpful information using available resources and tools. • Maintain a customer-focused approach while ensuring a positive support experience. • Support day-to-day operations by managing a variety of customer support and administrative responsibilities. • Maintain accurate records, documentation, trackers, and operational resources. • Assist with creating and maintaining internal documentation and knowledge resources. • Identify opportunities to improve workflows, enhance customer experience, and increase team efficiency. • Monitor support activities, trends, and key performance metrics. • Collaborate with internal teams to ensure timely resolution of requests. • Support additional projects and initiatives as business needs evolve. • Ad hoc duties as assigned.

🎯 Requisitos

• Bachelor's degree in Business Administration, Communication, or related field • 5+ years of experience in customer support, customer service, operations, or a related role • Strong verbal, written, and English communication skills • Ability to work overnight/graveyard shifts in Philippine time or within US operating hours • Proficient with Microsoft Office or Google Workspace, including spreadsheet tools • Experience with CRM, ticketing systems, project management tools, or customer support platforms is a plus • Strong organization, time management, and attention to detail skills • Strong sense of ownership with a proactive and positive attitude • A collaborative team player who is adaptable, dependable, and committed to delivering excellent customer experiences.

🏖️ Benefícios

• Generous salaries • Work-from-home opportunities • Travel allowances • Meals