Customer Support Agent

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🕒 Julho 21

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Manila Recruitment

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2010

💼 Consultoria

📦 Logística

📣 Marketing

Consulting • Logistics • Marketing

A Manila Recruitment é uma agência de recrutamento líder nas Filipinas, especializada em serviços inovadores de captação de talentos e headhunting. A agência oferece uma ampla gama de soluções de recrutamento, incluindo busca de executivos, recrutamento de TI, soluções de staffing offshore e remoto, entre outros. Com foco na compreensão dos objetivos estratégicos dos negócios dos clientes, a Manila Recruitment oferece estratégias de recrutamento personalizadas para multinacionais, corporações e startups que estão entrando no mercado filipino. A empresa se orgulha de uma abordagem orientada por processos, oferecendo garantias abrangentes aos candidatos e um banco de dados com mais de 250. 000 candidatos. Os headhunters certificados da Manila Recruitment são dedicados à captação de candidatos passivos, garantindo contratações de qualidade que estão alinhadas à cultura e aos requisitos da empresa.

Descrição

• The Customer Success Assistant will help support and guide new and existing users, so they stay forever and tell all their friends what a great impact the company made. • Providing mainly behind-the-scenes support for Customer Success Specialists, who are responsible for training new users in the software. • Provisioning new accounts for new subscribers, including setting up the correct environment, issuing passwords and providing access to the learning tools etc. • Providing a rapid response to customer support queries via Intercom help desk, by either • a) resolving simple requests immediately • b) investigating and solving more complex requests or • c) logging a bug report in JIRA for the development team to address. • Updating client workflows and/or performing behind the scenes account customizations to help support users’ implementation of the app. • Conducting account “health checks” to determine who well customers are using the software, so the team can deliver targeted support and solutions. • Actioning subscription changes such as upgrades, downgrades, or cancellations. • Helping to keep the documentation updated as features change and evolve.

🎯 Requisitos

• Minimum of 3 years of experience in Customer Success/IT Chat Support or a similar role required; candidates with experience in the mortgage broking industry are also highly desirable, even if not specifically in a Customer Success role. • Strong customer service or chat support experience in the IT industry will also be considered if there is no mortgage broking experience. • Experience working in the broking, banking, and finance industries is highly preferred. The BPO industry will also be considered if the accounts handled are same as those in the mentioned industries. • A very high level of comfort using computers, cloud software and ticketing systems such as Intercom or Zendesk is advantageous. Proficiency in the use of other ticketing systems will also be considered. • Excellent attention to detail and comfort with spreadsheets and data. • Strong written and verbal communication • Troubleshooting and problem-solving • Ability to be proactive • “Can-Do" attitude • Excellent English communication skills, both written and verbal • Experience with technical support or training is useful but not essential • Experience with loan processing or finance is useful but not essential.