Customer Service Representative

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🕒 Julho 17

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SMDigital USA

SiteLinkedInTodas as Vagas

51 - 200 funcionários

💼 Consultoria

📣 Marketing

Consulting • Marketing • Digital Agency

A SMDigital USA é uma agência digital internacional premiada, conhecida por sua equipe talentosa de mais de 220 profissionais comprometidos em criar soluções digitais inovadoras. A empresa coloca forte ênfase em promover um ambiente de trabalho positivo, oferecendo flexibilidade e oportunidades de crescimento, e mantendo um equilíbrio saudável entre trabalho e vida pessoal para sua equipe global. Com escritórios em Miami, Nova York, Xangai, Medellín, Espanha, Filipinas e Panamá, a SMDigital é especializada em áreas como atendimento ao cliente, desenvolvimento web, SEO, gerenciamento de mídias sociais e mais, contando com uma equipe de especialistas principalmente baseada nas Filipinas.

Descrição

• Handle inbound and outbound calls, emails, and chats with professionalism, accuracy, and care • Resolve customer concerns efficiently while maintaining a high standard of service quality • Accurately document all interactions, updates, and resolutions in the system in real time • Coordinate with internal operations teams to ensure seamless case handling and follow-through • Identify recurring issues and escalate patterns to supervisors proactively • Meet and consistently maintain daily and weekly performance targets • Support the operations team during high-volume periods with flexibility and a solutions-first mindset • Uphold company policies, compliance standards, and quality guidelines in every interaction

🎯 Requisitos

• 3+ years of experience in a customer service or call center environment (Required) • Operations-oriented — you understand that consistency, accuracy, and process matter • A clear, professional communicator — written and verbal, every single time • Detail-driven and thorough when documenting cases and following through on commitments • Calm under pressure and able to manage high call volumes without compromising quality • A reliable, accountable teammate who shows up consistently and takes ownership of their work • Tech-savvy and comfortable navigating multiple systems and tools simultaneously • Flexible with shifting schedules and fully dependable in a remote work setup

🏖️ Benefícios

• Full-time remote work with a complete WFH support program • Maxicare HMO + PhilHealth coverage • SIL, PTO, and a special birthday leave • Paid vacation leave • Zero-interest employee loan program • Performance bonuses and merit-based recognition • Monthly Gen Pow-Wows and team engagement events with prizes • Arvios Leadership Development Academy and workshop programs • Monthly 1-on-1 touchbase calls with your HR partner