Customer Service Representative

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🕒 Julho 15

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Treant

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

⚕️ Seguro de Saúde

🏥 Saúde

🧘 Bem-estar

Healthcare Insurance • Healthcare • Wellness

Treant é uma organização de saúde que oferece serviços médicos abrangentes em diversas fases da vida, desde o cuidado pré-natal até o suporte de fim de vida. Operando em 21 locais em Drenthe e Sudeste de Groningen, a Treant foca no cuidado centrado no paciente, oferecendo tratamentos, enfermagem e serviços de reabilitação juntamente com instalações especializadas para cuidados de idosos. Sua missão é entregar cuidado com o coração, garantindo assistência médica acessível adaptada às necessidades da comunidade.

Descrição

• Handle customer inquiries via phone and email with professionalism and care. • Provide accurate information about products, rental agreements, services, and pricing. • Assist customers in selecting the most appropriate mobility aids based on their needs. • Process rental agreements, sales transactions, and service requests efficiently. • Coordinate with the logistics team to ensure timely delivery and setup of mobility aids. • Resolve customer complaints and issues promptly, ensuring customer satisfaction. • Maintain detailed records of customer interactions, transactions, and feedback. • Collaborate with the sales and technical teams to enhance product offerings and service delivery. • Participate in training sessions to stay updated on new products, services, and policy changes

🎯 Requisitos

• Should have a freelancing or full remote work experience. • Must be available to work on weekends • High school diploma or equivalent; further education or certification in customer service or related field is a plus. • Proven experience as a customer service representative, ideally in a similar industry. • Strong communication and interpersonal skills, with the ability to interact positively with a diverse range of individuals. • Excellent problem-solving skills and the ability to handle stressful situations calmly. • Proficiency in CRM software and MS Office; knowledge of ERP systems is advantageous. • Fluent in English; additional European language skills are highly beneficial due to our diverse customer base.

🏖️ Benefícios

• Opportunities for growth and advancement • Competitive compensation package, including Maxicare HMO