Customer Services Representative

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🕒 Julho 3

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Elevate and Delegate

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👥 RH Tech

🎯 Recrutamento

🤝 B2B

HR Tech • Recruitment • B2B

Elevate and Delegate é uma empresa especializada em ajudar negócios a reduzir custos com pessoal e aumentar a eficiência operacional por meio do sourcing e da gestão de equipes remotas de alta performance. A empresa identifica e gerencia profissionais talentosos no exterior para ocupar funções como: • Assistentes Virtuais • Assistentes/auxiliares de contabilidade (bookkeepers) • Representantes de Atendimento ao Cliente • Editores de Vídeo • Entre outras Seus serviços incluem: • Processos de recrutamento e onboarding ágeis e eficientes • Sessões estratégicas para entender as principais dores e objetivos do cliente • Garantia de satisfação de 90 dias para suas alocações A Elevate and Delegate busca ajudar as empresas a crescer sem aumentar a carga de trabalho, fornecendo talento dedicado no exterior que atua no horário do cliente.

Descrição

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner. • Assist customers with order placement, tracking, and returns. • Provide product information and recommendations based on customer needs. • Resolve customer complaints and escalate issues when necessary. • Maintain accurate customer records and update internal systems as needed. • Collaborate with internal teams (sales, logistics, and operations) to ensure smooth order fulfillment. • Identify opportunities to improve customer service processes.

🎯 Requisitos

• Previous experience in customer service, sales support, or a related role. • Excellent verbal and written communication skills. • Strong problem-solving abilities and attention to detail. • Ability to multitask and work efficiently in a fast-paced environment. • Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and CRM software. • Experience in the storage, logistics, or manufacturing industry is a plus. • A proactive and customer-first mindset.

🏖️ Benefícios

• Client Relationship: You will be directly working with the client. This means that you will communicate with the client, provide services, and address any client-related matters independently. • Payments: All payments for your services will be handled by the client. Elevate and Delegate is not involved in processing your payroll. Your salary will directly go to you. • Vacation Leaves and Holidays: While we may have recommendations or guidelines regarding vacation leaves and holidays, the decision is entirely at the discretion of the client. You are expected to align your schedule with the client’s business needs and any specific policies or preferences they may have in this regard.