Mortgage Flood Insurance Customer Support

🕒 Junho 30

Candidatar-se

Encontrar Vagas Remotas Similares

Configurar Alerta de Email para Novas Vagas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

Extend Your Team

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2020

🏥 Saúde

🛡️ Seguros

📣 Marketing

Healthcare • Insurance • Marketing

A Extend Your Team é uma empresa de recrutamento e serviços gerenciados que forma equipes de assistentes virtuais e operações remotas experientes para empresas em rápido crescimento. Eles utilizam um sistema de seleção proprietário para alocar profissionais autônomos e em tempo integral (assistentes executivos, representantes de suporte ao cliente, contadores, analistas) que se integram aos fluxos de trabalho dos clientes para impulsionar a execução, reduzir custos e escalar operações rapidamente. A Extend Your Team atende startups apoiadas por VC, empresas de médio porte e grandes corporações em setores como fintech, seguros, hipotecas e serviços financeiros, com ênfase em ROI mensurável e contratação rápida e estratégica.

Descrição

• Responsible for managing complex account servicing tasks related to CH portfolios. • Supports end-to-end account closure processes, insurance management, compliance reviews, payment processing, and escalated customer support functions. • Review, manage, and resolve CH Back-End–tagged tickets in a timely and accurate manner. • Assist with payoff quote requests from CH and lenders. • Process account closure endorsements end-to-end, including both Self-Serve and internal requests. • Handle account-closing–related unblock requests. • Post manual payments accurately and in compliance with internal controls. • Prepare bi-weekly reconveyance requests for audit review. • Submit bi-weekly reconveyance requests to ProTitle following audit approval. • Review and clear OFAC-blocked LIDs in accordance with regulatory requirements. • Manage flood insurance renewals and Letters of Lender (LOL) end-to-end. • Manage Homeowners Insurance (HOI) renewals end-to-end for condo accounts. • Coordinate with Flood and HOI agencies to resolve coverage, renewal, and compliance issues. • Conduct outbound calls to CH, lenders, and Flood/HOI agencies to resolve issues, obtain documentation, and provide status updates. • Manage and support Level 1 Customer Support Specialists, providing guidance, escalation handling, and quality oversight as needed.

🎯 Requisitos

• At least 5 years of experience in mortgage servicing, loan operations, insurance servicing, or financial services preferred. • Strong knowledge of account closure, payoff processing, reconveyance, and insurance renewals. • Familiarity with compliance concepts such as OFAC and audit processes is a plus. • Strong attention to detail and ability to manage multiple priorities. • Excellent verbal and written communication skills. • Proficiency with internal servicing systems and ticketing platforms. • Must be from the Philippines • Can work Pacific Standard Timezone.

🏖️ Benefícios

• HMO coverage • Internet allowance (up to $50/month for a 30 Mbps+ connection) • Option to add one dependent to your HMO if you waive the internet allowance • Equipment provided— we’ll ship it to you after background check clearance.