Director, Health Systems Management

🕒 Outubro 28

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $182.000 - $217.000 / ano

⏰ Tempo Integral

🔴 Especialista

👔 Diretor

👻 Score fantasma 10%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Por que essa pontuação:

• Aberta há 15 dias.
• As vagas desta empresa costumam ser preenchidas em 23 dias.
• Repostada uma vez.

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Devoted Health

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2017

🏥 Saúde

⚕️ Seguro de Saúde

🧘 Bem-estar

Healthcare • Healthcare Insurance • Wellness

A Devoted Health é uma empresa de saúde que oferece planos Medicare Advantage projetados para fornecer cobertura de saúde abrangente com benefícios adicionais como cuidados dentários, óculos, associações a academias e medicamentos prescritos a preços competitivos. A empresa enfatiza o suporte e serviço ao membro, garantindo que os clientes possam navegar facilmente por seus benefícios e acessar os serviços de saúde necessários. A Devoted Health está comprometida em ajudar os clientes a economizar dinheiro e melhorar sua saúde e bem-estar por meio de um pacote completo de benefícios e suporte.

Descrição

• Own Devoted’s Health System Escalation function, including escalation response time, quality, and time to resolution • Drive alignment and change across cross-functional stakeholders, including the executive team, Network, Claims, Payment Integrity, Clinical, Product, and Engineering teams • Manage the function through rigorous metrics, KPIs, scorecards, and performance dashboards, with clear accountability for outcomes • Lead through significant evolution while creating confidence, momentum, stability, and strong culture through change • Run the current operation while designing, implementing, and owning the future-state process • Raise the talent bar across the organization by setting the pace and modeling high standards • Build and operationalize AI-enabled and human-in-the-loop workflows to improve response quality and speed • Establish visibility into units of work, productivity, quality, cost, workforce planning, and performance metrics • Define and execute the roadmap for scaling Health System Escalations through workflow automation and self-service • Report directly to the Head of Provider Escalations & Education • Build tooling to diagnose escalation issues quickly and at scale • Prepare executive briefings to support leadership decisions • Charter initiatives addressing root causes through operational process and policy improvements

🎯 Requisitos

• At least 10 years of leadership experience with a track record of delivering measurable outcomes in complex operational environments • Outstanding operational rigor with the ability to deploy technology to solve complex business challenges • Proven experience driving end-to-end initiatives from strategy through execution that materially improve quality, service levels, cost, compliance, or operational efficiency • Strong systems thinking and product mindset, with experience owning roadmaps, KPIs, and cross-functional execution • Demonstrated ability to manage through metrics, establish ambitious targets, and drive teams to results with clear accountability • Exceptional attention to detail and precision, with a reputation for sweating the details and getting the hardest operational last mile right • Strong people leadership skills, with the ability to lead through managers, distributed teams, and external vendors • Excellent communication skills, with the ability to influence senior leaders and cross-functional partners • Clear evidence of urgency, resilience, and the ability to move quickly while maintaining high quality standards • Demonstrated ability to raise the talent bar and serve as a pace setter for teams and peers • Experience transforming operations through AI-enabled workflows

🏖️ Benefícios

• Employer sponsored health, dental and vision plan with low or no premium • Generous paid time off • $100 monthly mobile or internet stipend • Stock options for all employees • Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles • Parental leave program • 401K program

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