Account Manager

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🕒 Janeiro 28

🏄 California, New York – Remoto

🏄 California – Remote 🗽 New York – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💰 Gerente de Contas

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Digitail

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2016

⚕️ Seguro de Saúde

Healthcare Insurance • Software • Animal Care

Digitail é um software veterinário completo projetado para simplificar as operações de práticas veterinárias, atendendo tanto a clínicas físicas quanto a serviços veterinários móveis. A plataforma oferece recursos como gerenciamento de prontuários de saúde, agendamentos online, faturamento, gestão de estoque e um aplicativo para tutores de pets, tudo voltado para aumentar a eficiência e melhorar o cuidado com os pets. Com capacidades baseadas em nuvem, a Digitail capacita os profissionais veterinários a otimizar fluxos de trabalho, se envolver com os clientes e oferecer um atendimento melhor aos pacientes.

Descrição

• Build and maintain strong, trust-based relationships with multi-location veterinary groups, serving as the primary point of contact for executive sponsors, operators, and clinic leaders. • Own the full customer lifecycle for assigned enterprise groups, from onboarding through long-term strategic account management and expansion. • Lead the onboarding of the initial clinics post-sale and coordinate the structured rollout of additional locations over time. • Partner closely with the Onboarding team to ensure each clinic is launched according to Digitail best practices and operational workflows. • Drive adoption and usage across locations by proactively guiding customers toward workflow optimization, new features, and best practices. • Identify, recommend, and lead expansion opportunities including additional clinics, add-on products, and broader platform adoption across the group. • Own the long-term account plan for each enterprise group, including rollout schedules, engagement plans, and regular executive-level business reviews (QBRs). • Plan, host, and follow up on regular business reviews and usage reviews with customer stakeholders to ensure strategic alignment and continued value delivery. • Act as the escalation owner for complex customer issues, coordinating with Support, Product, and Leadership as needed. • Represent the voice of the customer internally by gathering structured feedback and contributing insights that influence product improvements and roadmap decisions. • Maintain accurate and detailed account documentation, next steps, and rollout tracking within internal systems. • Support commercial discussions, multi-year agreements, or renegotiations as needed for assigned accounts. • Stay informed about industry trends and veterinary operational models to effectively advise customers at a strategic level.

🎯 Requisitos

• Experience in or exposure to VetMed. • Proven experience in Account Management, Customer Success, or Enterprise Customer roles within SaaS. • Experience managing multi-location or enterprise customers with multiple stakeholders. • Experience coordinating onboarding, implementation, or rollout projects across multiple sites. • Strong stakeholder management skills and the ability to build credibility with both operational and executive contacts. • Excellent organizational skills with strong attention to detail and follow-through. • Ability to translate operational challenges into clear action plans and recommendations. • Comfortable working cross-functionally with onboarding, support, product, and sales teams. • High technical aptitude and ability to understand and explain software workflows clearly. • Strong problem-solving abilities and calmness in managing complex customer scenarios. • Passion for customer partnership and improving the veterinary industry through technology.

🏖️ Benefícios

• PTO + Bank holidays: local standard • Continuous learning and personal growth: We offer a $1,000 (USD) yearly budget for learning and growth opportunities