Account Director, Client Strategy

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🕒 Julho 8

🏄 California, Illinois, +2 estados a mais – Remoto

🏄 California – Remote 🌽 Illinois – Remote 🗽 New York – Remote 🍂 Massachusetts – Remote

💵 $140.000 - $160.000 / ano

⏰ Tempo Integral

🔴 Especialista

🧑‍💼 Executivo de Contas

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Directive

SiteLinkedInTodas as Vagas

11 - 50 funcionários

💼 Consultoria

📦 Logística

📣 Marketing

Consulting • Logistics • Marketing

A Directive é a melhor empresa de web design e TI de Oneonta, NY, especializada em implementação e gerenciamento de tecnologia para empresas. Eles oferecem uma ampla gama de serviços, incluindo TI gerenciada, terceirização de TI, cibersegurança, hospedagem em nuvem, desenvolvimento web e serviços de TI para organizações sem fins lucrativos. Com foco em monitoramento proativo de TI, treinamento em cibersegurança e hospedagem gerenciada na nuvem, a Directive se dedica a manter os sistemas funcionando enquanto maximiza a produtividade para pequenas e médias organizações. Seus serviços também incluem reparo de computadores, design de sites e conformidade com leis como o NY SHIELD Act, proporcionando suporte abrangente para as necessidades tecnológicas das empresas.

Descrição

• Own Strategic Client Relationships: Serve as the senior, day-to-day strategic lead for enterprise and high-growth clients, owning executive communication and long-term partnership value. • Drive Retention & Expansion: Develop and execute renewal, upsell, and cross-sell strategies tied directly to NRR performance. • Architect Cross-Channel Strategy: Design integrated growth plans across Paid Media, SEO/Content, CRO, Creative, and RevOps, ensuring cohesive execution and reporting. • Commercial Ownership: Own portfolio economics including forecasting, margin health, scope control, and renewal negotiations. • Lead QBRs & Executive Storytelling: Translate performance data into clear business narratives that connect marketing execution to revenue impact. • Cross-Functional Leadership: Partner with channel leads, PMs, and operations to align priorities, manage risk, and maintain delivery excellence. • Risk & Escalation Management: Proactively identify client risks and mitigate issues before escalation to executive leadership. • Team Leadership: Mentor strategists, analysts, and project teams to elevate strategic thinking and commercial accountability.

🎯 Requisitos

• 7–12 years of experience in agency or client services roles, with significant exposure to B2B SaaS or technology clients. • Proven experience owning renewals, upsell, and cross-sell motions across a $2M+ portfolio. • Strong fluency across Paid Media, SEO/Content, CRO, Creative, and RevOps, with the ability to connect execution to business outcomes. • Experience partnering with VP-, CMO-, and CRO-level client stakeholders. • Driven to stay ahead of industry trends, including actively learning how AI and automation can enhance marketing and operations.

🏖️ Benefícios

• Medical, dental, vision plans, disability, and life insurance coverage for you and your family that fit your lifestyle • 100% employer-paid plan for you and a 50% employer contribution for your dependents (US, CAD, MX) • Access to certified therapists through Spring Health, membership to Headspace • Physical therapy through Omada, thousands of Aaptiv virtual workouts, complimentary One Medical membership for primary and virtual care • Unlimited PTO (2-week minimum), Paid Company Holidays, Your Birthday Off, End of Year Recharge (Closed December 24 - January 1), Paid Parental Leave • Traditional and Roth 401(k) with a 3% company match • Annual bonus based on tenure, which scales in total amount over time • Annual Company-wide Retreat