Account Manager – Project Manager

Vaga não está no LinkedIn

🕒 Outubro 2

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $120.000 - $135.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👷‍♀️ Gerente de Projetos

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Dizzion

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2011

☁️ SaaS

🏢 Corporativo

🔒 Cibersegurança

💰 Private Equity Round - Dizzion em 2021-01

SaaS • Enterprise • Cybersecurity

A Dizzion é um provedor de soluções de Cloud PC e Desktop-as-a-Service (DaaS) que oferece desktops e aplicativos virtuais para usuários em qualquer dispositivo e navegador. A empresa suporta implantações multi-cloud e híbridas com os principais provedores de nuvem, oferece um endpoint de confiança zero baseado em navegador (Halo) para acesso seguro e fornece serviços gerenciados, segurança e conformidade de nível empresarial e suporte 24/7 para ajudar as organizações a expandirem o trabalho remoto, cargas de trabalho de GPU/IA e implantações específicas para educação ou indústria.

Descrição

• Own the day-to-day relationship, strategy, and delivery coordination for assigned managed services team customers • Serve as the primary coordination point between customers and Dizzion’s Product, Development, Engineering, Support, and other internal teams • Own product and delivery relationships for assigned accounts and serve as a trusted customer contact • Develop an understanding of customers’ businesses, environments, objectives, contracted services, priorities, and success criteria • Build relationships across operational, technical, and executive stakeholders • Establish account strategies and engagement plans aligned with customer priorities and business outcomes • Lead recurring customer meetings, business reviews, status calls, and executive updates • Monitor customer health, priorities, risks, concerns, upcoming needs, and opportunities • Identify and coordinate resolution of issues affecting customer satisfaction, retention, or delivery • Partner with Sales and Customer Success leadership on renewals, expansion opportunities, and account strategy • Manage projects for customer initiatives within managed services agreements and contracted scopes of work • Translate customer commitments and requirements into workstreams, deliverables, milestones, owners, and timelines • Coordinate work across Product, Development, Engineering, Support, Operations, and other internal resources • Maintain project plans, timelines, dependencies, action items, decision logs, risks, and status • Drive accountability for customer deliverables and address delays, dependencies, and resource constraints • Scope, prioritize, document, and route customer requests to appropriate internal teams • Track work from intake through completion and provide clear, accurate customer updates • Manage changes in scope, priority, timing, or requirements and communicate implications • Escalate risks early and facilitate decisions to keep work moving • Create and deliver customer-facing status reports and presentations • Translate technical and development updates for business and executive stakeholders • Set expectations around timelines, responsibilities, dependencies, and delivery • Prepare and lead account reviews and executive business reviews • Maintain documentation of customer commitments, decisions, requirements, and follow-up actions

🎯 Requisitos

• 5+ years of experience in account management, customer success, project management, managed services, technical account management, or a similar customer-facing role • Experience managing complex B2B technology or managed services accounts • Strong project management skills, including managing concurrent workstreams, timelines, dependencies, stakeholders, and deliverables • Experience working cross-functionally with Product, Engineering, Development, Support, and commercial teams • Strong customer relationship and stakeholder management skills, including senior and executive-level customers • Ability to understand technical concepts and translate them into clear business and customer communication • Excellent written, verbal, presentation, and meeting facilitation skills • Strong organizational discipline and attention to detail • Ability to operate effectively with shifting priorities and multiple teams contributing to customer delivery • Preferred: SaaS, DaaS, cloud infrastructure, virtual desktop, IT managed services, or enterprise technology experience • Preferred: Experience managing enterprise or strategic accounts with complex technical environments • Preferred: Experience working with development or engineering teams on customer-specific requirements and deliverables • PMP, Agile, Scrum, or related project management experience or certification is helpful but not required

🏖️ Benefícios

• Equal Opportunity Employer protections • Full-time FLSA exempt status