Senior Manager, Workforce Optimization

🕒 Abril 24

🌽 Illinois – Remoto

🌽 Illinois – Remote

💵 $92.000 - $98.000 / ano

⏰ Tempo Integral

🟠 Sênior

👔 Gerente

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DocGo

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

⚕️ Seguro de Saúde

🚗 Transporte

☁️ SaaS

Healthcare Insurance • Transport • SaaS

A DocGo é uma empresa de tecnologia em saúde que está moldando o futuro da prestação de serviços de saúde, reinventando a forma como os serviços de saúde são oferecidos. Com tecnologia proprietária e clínicos qualificados, a DocGo oferece programas de saúde populacional para governos, arranjos baseados em valor para pagadores, transporte médico para hospitais e soluções de saúde móvel que visam manter os pacientes em casa e fora dos hospitais. Eles enfatizam soluções de saúde proativas, sob demanda e móveis, oferecendo serviços como atendimento de urgência, serviços preventivos e gerenciamento de condições crônicas. Atuando em mais de 30 estados dos EUA e no Reino Unido, a DocGo está comprometida em aumentar o acesso à saúde e melhorar os resultados dos pacientes por meio de cuidados tecnológicos e compassivos.

Descrição

• Lead workforce strategy, including long-term capacity planning, forecasting, and staffing models across clinical teams. • Develop and refine forecasting methodologies using historical data, business trends, and predictive analytics. • Design and optimize scheduling frameworks to ensure appropriate coverage, access, and utilization. • Partner with executive leadership to align workforce strategy with company growth, product expansion, and client needs. • Define, track, and improve key KPIs such as utilization, productivity, and cost efficiency. • Drive adoption of modern workforce optimization tooling and automation to improve efficiency, scalability, and planning accuracy. • Collaborate cross-functionally with Clinical Operations, Licensing & Credentialing, Operations, HR, Recruiting, and Product/Technology teams. • Support hiring and onboarding strategies by aligning workforce plans with recruiting pipelines and ramp timelines. • Build and mentor a high-performing workforce optimization team, establishing best practices and operational rigor. • Lead strategic initiatives and special projects to support business growth and operational excellence.

🎯 Requisitos

• 7–10+ years of experience in workforce management, operations, analytics, or related fields. • 3–5+ years of leadership experience managing and developing teams. • Deep expertise in forecasting, capacity planning, and scheduling in complex, high-volume environments. • Experience in healthcare, telehealth, contact centers, or similarly complex service operations. • Strong analytical skills with experience using data to drive strategic decisions. • Experience with workforce management tools (e.g., NICE, Verint, Aspect) and data visualization platforms (e.g., Tableau, Looker, Power BI). • Experience leveraging modern tooling, automation, or advanced analytics to enhance workforce management outcomes. • Ability to operate both strategically and hands-on in a fast-paced, evolving environment. • Strong cross-functional collaboration and stakeholder management skills. • Excellent oral and written communication skills required. • Detail-oriented with strong organizational and problem-solving abilities. • Experience in a high-growth or startup environment is preferred. • Familiarity with healthcare regulations and compliance considerations is a plus. • MBA or advanced degree is a plus.

🏖️ Benefícios

• Medical, Dental, and Vision (with company contribution) • Paid Time Off • 401k