Maintenance Specialist

Vaga não está no LinkedIn

🕒 Outubro 8

🇦🇷 Argentina – Remoto

💵 $8 - $10 / hora

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

🚫👨‍🎓 Sem graduação necessária

👻 Score fantasma 0%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Doorstead

SiteLinkedInTodas as Vagas

51 - 200 funcionários

🏠 Imobiliário

💳 Fintech

💰 $21.500.000 Series B em 2023-01

Real Estate • Fintech

Doorstead, fundada por uma equipe com experiência no Uber e no Y Combinator, está utilizando big data e tecnologia de operações para revolucionar o setor de administração de imóveis, um mercado de mais de US$ 50 bilhões. A Doorstead é pioneira em uma nova classe de administração de imóveis sem risco, o "iRenting", ao oferecer aos proprietários renda de locação garantida, independentemente da ocupação (por exemplo, US$ 3.400/mês com início em 28 dias).

Descrição

• Resolve sensitive escalations involving habitability issues, complex repairs, and time-sensitive or costly work • Assess urgency, habitability risk, financial exposure, and stakeholder needs • Evaluate repair scopes, compare estimates, challenge inflated or out-of-scope quotes, and recommend cost-effective solutions • Prepare approval requests for owners • Assign and direct qualified vendors for complex or urgent work • Manage vendor timelines, quality expectations, performance, onboarding, rate negotiation, and accountability • Communicate with tenants, owners, and internal teams on sensitive cases and de-escalate tense situations • Verify completion through inspections, photos, invoices, and feedback • Ensure underlying issues are resolved and documentation is complete • Analyze escalation trends, vendor performance, repair costs, CSAT, SLA adherence, and escalation volume • Create and improve SOPs, playbooks, templates, checklists, and best practices • Provide guidance, coaching, workload support, and quality reviews to Maintenance Coordinators • Train and onboard new Coordinators • Report trends and risks to leadership • Partner with Support Teams on complex cases and cross-functional initiatives

🎯 Requisitos

• 2+ years of experience in property management, maintenance coordination, or a similar operations role, including time handling escalations • Proven experience managing sensitive or high-pressure situations, including habitability issues and upset parties • Strong cost awareness, including evaluating estimates, identifying out-of-scope or inflated quotes, and making financial recommendations • Vendor management skills, including relationship building, negotiation, and performance accountability • Experience mentoring, coaching, or informally leading team members • Experience writing or improving SOPs, process documentation, or training materials • Ability to make complex workflows clear and easy to follow • Strong written and verbal English communication skills • Process-oriented with excellent attention to detail and documentation • Decisive, proactive, and comfortable making judgment calls under time pressure • Prior experience as a virtual assistant or remote worker • Reliable internet connection • Flexible schedule • Experience with work order or property management software • Familiarity with SLAs, CSAT, and ticketing systems • Working knowledge of habitability standards and landlord-tenant requirements • Basic knowledge of building systems and repair trades • Experience building process documentation in Notion, Miro, or Google Workspace

🏖️ Benefícios

• Option to work remotely from anywhere with an internet connection • Flexible work-life balance • Eight (8) hours of bonus pay per calendar month for International Coordinators to support well-being, family-related reasons, sick leave, etc. • Ten (10) days of New Parent Bonus for new parent leave for contractors who become parents through adoption or childbirth