District Parts & Service Manager – Level DOE

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🕒 Junho 9

🔔 Pennsylvania – Remoto

🔔 Pennsylvania – Remote

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

👔 Gerente

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Doosan

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1896

⚡ Energia

💰 Venture Round em 2023-06

Energy • Construction • Manufacturing

A Doosan é uma empresa global que construiu uma forte reputação ao longo de seu século de operações, enfatizando o valor de seus colaboradores como seu maior ativo. A empresa opera em diversos setores, incluindo geração de energia, equipamentos de construção e soluções de energia através de suas subsidiárias como Doosan Skoda Power, Doosan Enerbility e Doosan Bobcat. A Doosan está comprometida com a inovação e crescimento estratégico, visando aumentar suas contribuições para as indústrias enquanto apoia sua força de trabalho e comunidade.

Descrição

• Develop an understanding of the assigned District, including market potential, customer demographics, and competitive awareness. • Collaborate with dealerships to ensure quality experiences at all operational levels, fostering high customer satisfaction. • Build and maintain relationships throughout the dealer organization to achieve common goals and objectives. • Manage day-to-day activities, plans, goals, and financial resources. • Communicate customer and dealer needs effectively to relevant departments. • Contribute to the development of annual district strategies and individual dealer plans to support business objectives. • Drive district parts sales and effective stocking behaviors to meet Annual Operating Plan (AOP) targets through proactive dealer engagement. • Promote parts and service programs at dealerships to ensure comprehensive knowledge of company policies and procedures. • Advise dealership staff on service and maintenance practices for contracted products, enhancing service quality. • Support potential new dealerships in establishing their parts/service departments and assist in evaluating their capabilities. • Provide assistance during dealer termination processes as needed. • Support dealer performance through daily interactions, quarterly Parts/Service reviews, and action plan meetings. • Assist in creating actionable plans to encourage buy-in from dealer principals, parts managers, and service managers. • Ensure execution of action plan items to uphold compliance and drive continuous improvement. • Engage jointly with the dealer and dissatisfied customers to efficiently resolve complaints, ensuring timely responses and follow-ups on resolutions and satisfaction surveys. • Provide technical resources during challenging situations, demonstrating a commitment to excellent customer service.

🎯 Requisitos

• Bachelor's degree in a relevant field • 2>7 years of experience in parts and service management, operations management, or customer support within relevant industries. • Strong verbal and written communication skills for effective exchanges with dealers and customers. • Proactive engagement skills to build and maintain relationships based on trust and reliability. • Understanding of mechanical principles and equipment troubleshooting skills for effective dealer support. • Proficient in using performance data to promote accountability and implement positive changes within dealer operations. • Strong organizational skills to balance travel commitments and remote work tasks while meeting deadlines. • Ability to influence and motivate dealers and colleagues toward shared objectives. • Experience in team meetings and presenting ideas clearly to foster engagement.

🏖️ Benefícios

• N/A