Workflow Operations Manager – Labeling

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🕒 Junho 3

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Doppel

SiteLinkedInTodas as Vagas

1 - 10 funcionários

🤖 Inteligência Artificial

🔐 Segurança

🔒 Cibersegurança

Artificial Intelligence • Security • Cybersecurity

A Doppel é uma empresa de segurança orientada por IA, especializada em proteção de marca e gestão de riscos digitais. Reconhecida como líder no Relatório G2 Grid® de Proteção de Marca, a Doppel combina inteligência artificial com expertise humana para detectar e desmantelar ameaças como phishing, personificação e golpes de cripto. Seus serviços atendem a uma ampla gama de setores, oferecendo defesa proativa em sites, redes sociais e na dark web. As soluções da Doppel incluem anti-phishing, proteção executiva e inteligência de ameaças, garantindo segurança digital abrangente para figuras de alto perfil e grandes marcas. Com foco em resposta rápida a ameaças e em eficiência de custos, a Doppel reforça a confiança e a segurança para clientes no mundo todo.

Descrição

• Lead the LLM Labeling team and Workflow Operations team. • Oversee alert triage, operational decision-making, data labeling, quality assurance, queue management, prioritization, and escalation handling. • Build and refine datasets, taxonomies, workflows, review processes, and operational systems. • Partner with Operations, Product, Engineering, Detection, AI, Customer Success, Sales, and Solutions Architecture. • Identify opportunities for automation, AI-assisted decision-making, and operational simplification. • Help define what should remain human-reviewed, what should become machine-assisted, and what can become fully automated over time. • Translate frontline operational knowledge into product requirements, automation opportunities, and scalable systems. • Support pre-sale and post-sale customer conversations around Doppel’s operational model, automation strategy, workflows, labeling methodologies, and efficiency roadmap.

🎯 Requisitos

• Experience as an operational leader • Experience building and scaling operational programs • Experience with labeling, workflow operations, quality assurance, alert triage, queue management, escalation handling, or operational decision-making • Ability to work across Operations, Product, Engineering, Detection, AI, Customer Success, Sales, and Solutions Architecture • Ability to operate in both operational and technical environments • Ability to engage with executive customers and both technical and non-technical audiences • Ability to create a culture of continuous improvement, experimentation, and operational rigor.

🏖️ Benefícios

• Meaningful equity so you share in Doppel’s success • Remote first culture with flexibility built in • Flexible PTO, comprehensive health benefits, parental leave, and more • A high growth environment where your work has immediate impact and visibility