Account Manager

🕒 Julho 29

🌽 Illinois – Remoto

🌽 Illinois – Remote

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DuBois Chemicals, Inc.

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1001 - 5000 funcionários

Fundada em 1920

🍽️ Alimentos e Bebidas

📦 Logística

🏭 Manufatura

Food & Beverage • Logistics • Manufacturing

DuBois Chemicals, Inc. é um fornecedor líder de produtos químicos especiais, oferecendo uma gama abrangente de produtos e serviços para várias indústrias. A empresa fornece soluções personalizadas para manufatura, processamento de alimentos e bebidas, papel e celulose, tratamento de água, cuidado automotivo e lavagem de frotas. Com mais de 100 anos de experiência, a DuBois combina química avançada, soluções de equipamentos e serviços técnicos para melhorar a qualidade dos produtos e reduzir custos para seus clientes. Suas soluções focadas na indústria incluem fluidos de usinagem, limpadores industriais, lubrificantes e preventivos de ferrugem, entre muitos outros. A DuBois tem compromisso com segurança, inovação e sustentabilidade, oferecendo produtos e serviços projetados para otimizar o desempenho e a eficiência das empresas em todo o mundo.

Descrição

• Effectively manage customer accounts ensuring company programs are effectively implemented and properly operating. • Build and maintain strong, long-term relationships with customers, serving as the point of contact/advisor. • Maintain and grow existing accounts by understanding customers’ needs, resolving issues, and identifying opportunities for additional sales. • Develop a strong understanding of the company’s products and services to effectively address customer needs. • Effectively communicate with customers, both verbally and in writing, providing regular updates and reports. • Collaborate with internal departments (sales, marketing, customer service) to meet customer needs. • Develop new relationships at client sites to help secure our existing business and identify opportunities to expand company reach within an organization. • Ability to identify continuous improvement projects and other cross sell opportunities within an account. • Assist with sales activities, such as preparing proposals and presentations. • Successfully complete the DuBois field training programs. • Utilize company analytics platform to prepare and present service reports. • Comply with all DuBois’ safety procedures and complete the required training. • Travel to customer sites for routine service visits and perform business reviews. • Must be able to perform the essential functions of this position with or without reasonable accommodations.

🎯 Requisitos

• Live in the greater Chicago area • 1+ years in sales, account management, customer service or related field. • Excellent customer service skills to build and maintain positive customer relationships. • Ability to manage multiple accounts and prioritize tasks requiring strong organizational and time management skills. • Ability to solve customers’ technical challenges and assist with improvement process utilizing product knowledge. • Document and communicate service findings for every customer service visit. • Excellent communication (oral, written) and presentation skills. • Proficient in performing technical/mechanical on-site testing. • Ability to learn and assist with DuBois e-Tools, System Surveys and Cost Calculators. • Critical thinking and problem-solving skills with attention to detail. • Proficient in Microsoft Office and Customer Relationship Management (CRM) and analytical tools. • Ability to work independently with minimal supervision. • Ability to travel up to 50% including overnight travel.

🏖️ Benefícios

• health insurance • dental insurance • vision insurance • life insurance • 401k with company match • paid holidays • vacation time • income protection plans