Service Delivery Manager

🕒 Setembro 25

🤠 Texas – Remoto

🤠 Texas – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

👻 Score fantasma 10%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Por que essa pontuação:

• Aberta há 48 dias.
• As vagas desta empresa costumam ser preenchidas em 54 dias.
• Sem salário divulgado.

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Edged

SiteLinkedInTodas as Vagas

51 - 200 funcionários

🤝 B2B

⚡ Energia

B2B • Energy

A Edged é uma operadora de data centers que desenvolve e opera instalações de colocação ultra-eficientes e de alta densidade, sob medida para workloads de hiperescala, corporativos e de IA. A empresa promove uma rede em escala de gigawatts na América do Norte (com atividades de expansão na Europa), oferecendo opções de colocation multi-tenant, construções turnkey para um único locatário e opções de powered-shell com conectividade neutra em relação à operadora. A Edged enfatiza a sustentabilidade — baixo PUE no portfólio (cerca de 1. 15), opções de resfriamento a líquido e ar, resfriamento sem água em circuito fechado e grandes economias de água e energia — e tem como alvo clientes que necessitam de alta densidade de racks e infraestrutura de GPU/inferência de próxima geração.

Descrição

• Manage the end-to-end service installation experience for Edged’s data center customers • Lead installation projects involving interconnection, space, power, cooling products, and other services • Ensure compliance with service-level agreements and project delivery timelines • Act as the primary bridge between customer teams, internal teams, vendors, and business stakeholders • Create and manage installation reports, inventory, space, power delivery, and interconnection assets • Work with construction managers, contractors, and third-party vendors during construction and operational phases • Act as the subject matter expert for Edged product sets • Review construction drawings and coordinate with design and construction teams • Partner with Procurement and Operations to optimize service availability and delivery lead times • Manage service delivery projects from strategic planning through tactical activities, including inventory and design management in operational systems • Manage relationships with external vendors, contractors, and distributors • Improve customer experience across functional teams • Develop and manage third-party contracts and RFIs • Develop and manage remediation plans for project issues • Maintain knowledge of data center MEP, networking, and IT assets • Support infrastructure planning and capacity management • Improve processes and procedures • Attend industry conferences as required

🎯 Requisitos

• 5+ years in managing mission critical service delivery in data centers, IT service delivery or large-scale data center operations • Ability to work on multiple projects concurrently • Proven leader with strong decision-making, performance management and team coordination skills • Understanding of IT infrastructure, data center architecture, data center MEP and other data center critical infrastructure • Knowledge of both air cooling and liquid cooling technologies • Ability to manage financial details for projects • Proficiency in Microsoft Office applications (Word, PowerPoint, Excel, Office 365) • Ability to confidently and effectively communicate at multiple organizational levels • Ability to travel/commute between data center locations with travel requirements being approximately 50%

🏖️ Benefícios

• Autonomy and flexibility in the way we work • Culture of excellence, appreciation, trust, and respect • Attendance at industry conferences as required

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