Systems Engineer

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🕒 Junho 6

🌪️ Kansas, North Carolina, +1 estados a mais – Remoto

🌪️ Kansas – Remote 🌲 North Carolina – Remote 🤠 Texas – Remote

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

⚙️ Engenheiro de Sistemas

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Thrive

SiteLinkedInTodas as Vagas

201 - 500 funcionários

🔒 Cibersegurança

🏢 Corporativo

Cybersecurity • Cloud • Enterprise

A Thrive é uma provedora líder de serviços gerenciados NextGen, projetados para impulsionar resultados de negócios por meio da habilitação e otimização de aplicativos. A metodologia Thrive5 da empresa utiliza uma combinação única de sua Plataforma de Desempenho de Aplicações e serviços estratégicos para garantir que cada aplicativo de negócios aproveite a tecnologia que permite o máximo desempenho, escalabilidade e segurança.

Descrição

• Provide first-contact remote technical support for network, server, and end-user systems • Accurately create and update support tickets and coordinate communication with engineers • Communicate with customers via phone, email, and chat in a timely, courteous, empathetic, and professional manner • Perform first response and initial triage of customer issues, troubleshooting single-user and system-impacting incidents and accurately documenting actions • Perform rapid analysis of workstation-level incidents, identifying root causes and applying appropriate troubleshooting methodology • Ask clarifying questions to fully understand client concerns and escalate issues when required • Manage daily prioritization, coding, and routing of service incidents and requests • Follow established best practices for task management • Set and manage client expectations throughout the troubleshooting process • Develop strong understanding of Thrive products and their integration into client environments

🎯 Requisitos

• 2–3 years of IT support experience in a help desk or service desk environment; MSP experience preferred • Experience with ticketing systems (e.g., ServiceNow), remote support tools (e.g., Kaseya, Ninja), and RMM platforms • Proficiency supporting Windows 10/11, macOS fundamentals, Microsoft 365 (Outlook, Teams, OneDrive), and common line-of-business applications, including Office and Outlook configuration • Working knowledge of Active Directory/Entra, mobile device configuration and troubleshooting, workstation hardware, printers, and peripherals • Basic networking knowledge, including TCP/IP, DNS, and DHCP • Strong customer service focus with the ability to clearly communicate technical concepts to non-technical users • Excellent written and verbal communication, documentation, and time-management skills • Ability to work independently and collaboratively in a team environment • Availability to work after hours or participate in on-call rotations as required

🏖️ Benefícios

• Travel to Kansas City, Charlotte, Atlanta, or Dallas once a month